ManageFirst: Hospitality and Restaurant Management w/Online Testing Voucher / Edition 2

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More About This Textbook

Overview

This text focuses on Hospitality Management and Restaurant Management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!

This textbook includes an online testing voucher to be used with the online version of the ManageFirst certification exam.

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Product Details

  • ISBN-13: 9780132724470
  • Publisher: Prentice Hall
  • Publication date: 3/21/2012
  • Edition description: Reprint
  • Edition number: 2
  • Pages: 320
  • Product dimensions: 8.40 (w) x 10.70 (h) x 0.60 (d)

Table of Contents

About the National Restaurant Association and the National Restaurant Association Educational Foundation

Acknowledgements

Features of the ManageFirst Books

Real Manager

1 - Dynamics of Leadership

2 - Leaders Facilitate the Planning Process

3 - Leaders Are Effective Communicators

4 - Leaders Facilitate Employee Performance

5 - Leaders Facilitate Teamwork

6 - Leaders Manage Employee Work Schedules

7 - Leaders Manage Daily Operations

8 - Leaders Manage Meetings

9 - Leaders Manage Compensation Programs

10 - Employee Retention and Terminations

Field Project

Glossary

Index

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