The Management and Control of Quality (with CD-ROM and InfoTrac ) / Edition 6

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Overview

The market leader in quality management, this text is built on the strength and experience of well-known authors in the field. Experience as examiners for the Malcolm Baldrige Award, allow both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on Principles of Six Sigma and Design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

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Product Details

  • ISBN-13: 9780324202236
  • Publisher: Cengage Learning
  • Publication date: 4/2/2004
  • Edition description: Older Edition
  • Edition number: 6
  • Pages: 848
  • Product dimensions: 8.40 (w) x 10.30 (h) x 1.50 (d)

Meet the Author

James R. Evans is Professor of Quantitative Analysis and Operations Management, and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received BSIE and MSIE degrees from Purdue, and a Ph.D. in Industrial and Systems Engineering at the Georgia Institute of Technology. Professor Evans has published over 80 refereed journal articles and many conference proceedings papers, and is author or co-author of over a dozen books in the areas of quality management and control, management science, operations management, creative thinking, and mathematics.
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Table of Contents

Part 1: THE QUALITY SYSTEM. 1. Introduction to Quality. 2. Total Quality in Organizations. 3. Philosophies and Frameworks. Part 2: THE MANAGEMENT SYSTEM. 4. Focusing on Customers. 5. Leadership and Strategic Planning. 6. Human Resources Practices. 7. Process Management. 8. Performance Measurement and Strategic Information Management. 9. Building and Sustaining Total Quality Organizations. Part 3: SIX SIGMA AND THE TECHNICAL SYSTEM. 10. Principles of Six Sigma. 11. Statistical Thinking and Applications. 12. Design for Six Sigma. 13. Tools for Process Improvement. 14. Statistical Process Control. Appendixes.

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