Management and the Control of Quality with Student CD-ROM / Edition 5

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Mason, OH 2001 Hardcover 5th Edition New Condition New in shrinkwrap w/cd Multiple copies available this title. Quantity Available: 4. Category: Business, Finance & Marketing; ... ISBN: 0324066805. ISBN/EAN: 9780324066807. Inventory No: ABE360465624. Read more Show Less

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Overview

The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession.

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Editorial Reviews

Booknews
This textbook discusses quality control and high-performance management practices, particularly those reflected in the Baldrige Criteria for Performance Excellence. While the material is too comprehensive to be covered fully in one course, instructors may select certain chapters to design a course for undergraduate or MBA level students. A sampling of topics includes quality and competitive advantage, the Deming philosophy, the importance of customer satisfaction, human resource management, the strategic value of information, statistical process control, and quality improvement. The CD-ROM contains case studies of all the Baldrige award winners to date, spreadsheet templates, web links, and a glossary of terms. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780324066807
  • Publisher: Cengage Learning
  • Publication date: 6/15/2001
  • Edition description: Older Edition
  • Edition number: 5
  • Pages: 912
  • Product dimensions: 8.38 (w) x 10.04 (h) x 1.44 (d)

Meet the Author

James R. Evans is professor and director of the Center for Performance Excellence at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997Â-1998, 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award, and serving as a judge for the Ohio Award for Excellence and Alaska Performance Excellence Award. He is currently Editor of the Quality Management Journal, published by the American Society for Quality. During the annual Quality Congress in May 2004, The American Society for Quality presented Jim and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6th edition. The Crosby medal was presented to the authors "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D. from Georgia State University. In addition to coauthoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the coauthor of Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati for three years. He is a senior member and past President of the Cincinnati Chapter of the Institute of Industrial Engineers, past President of the Cincinnati Chapter of the Association for Quality and Participation, and is a member of the American Society for Quality (ASQ), in addition to other professional organizations. He continues to teach MBA courses in quality management, project management, and operations management. His is currently Board Chair of CLASP, a local nonprofit after-school program for elementary-aged children, and is an active volunteer at his church.

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Table of Contents

1 The Quality System 1
Ch. 1 Introduction to Quality 3
Ch. 2 Total Quality in Organizations 47
Ch. 3 Philosophies and Frameworks 89
2 The Management System 153
Ch. 4 Focusing on Customers 155
Ch. 5 Leadership and Strategic Planning 219
Ch. 6 Human Resource Practices 285
Ch. 7 Process Management 359
Ch. 8 Performance Measurement and Strategic Information Management 447
3 Technical Issues in Quality 507
Ch. 9 Statistical Thinking and Applications 509
Ch. 10 Quality Improvement 581
Ch. 11 Quality Control 643
Ch. 12 Statistical Process Control 685
Ch. 13 Reliability 763
4 The Quality Organization 797
Ch. 14 Building and Sustaining Total Quality Organizations 799
App. A Areas for the Standard Normal Distribution
App. B Factors for Control Charts
App. C Random Digits
App. D Binomial Probabilities
App. E Poisson Probabilities
App. F Values of e[superscript -iN]
Solutions to Even-Numbered Problems
Index
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