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Finally business professionals will be able to learn how to communicate effectively. This book builds the essential writing, speaking, and listening skills needed to succeed. An entire section is devoted to helping non-native speakers of English in their efforts to produce readable, well-edited work. It includes Communication Dilemmas boxes that pose interesting, real-life communication choices and challenges. Six brief interviews with real communication experts are presented that explore a variety of different corporate environments. New sections are also included on social networking communications and the electronic career search. Business professionals will discover how to apply newly acquired communication skills throughout their careers.
Arthur H. Bell is Executive Director of MBA Programs at theMasagung Graduate School of Management, University of SanFrancisco, where he is also Professor of Management Communication.He holds his PhD in English from Harvard University and is theauthor of 49 books on a variety of management, communication,language, and literature topics. Among his most recent books areWinning with Trust in Business, with R. Cohn (Pelican, 2008),Butterflies Be Gone! Banishing Speaker's Nerves (McGraw-Hill,2008), and You Can't Talk to Me That Way! Stopping Toxic Languagein the Workplace (Career Press, 2006).
Dayle M. Smith is Professor of Management and Director of theHonors Program in the School of Business and Professional Studies,University of San Francisco. She holds her PhD in Organizationalcommunication from the University of Southern California. Sheteaches undergraduate, MBA, and Executive MBA classes inLeadership, organizational behavior, teambuilding, and humanresource management. She is the author of many books in her field,including Women at Work: Leadership for a New Century (PrenticeHall, 1999) and Learning Team Skills 2e (Prentice Hall, forthcoming2009).