Management Communication / Edition 2

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Whatever your career objectives, you'll most likely need good communication skills to achieve your goals. With Arthur H. Bell and Dayle M. Smith's Management Communication, 2nd Edition, you'll build essential writing, speaking, and listening skills that you can rely on throughout your career.
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Product Details

  • ISBN-13: 9780471755241
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 10/7/2005
  • Series: Business Success Guide Ser.
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 560
  • Product dimensions: 7.48 (w) x 9.41 (h) x 0.81 (d)

Meet the Author

Arthur H. Bell is Executive Director of MBA Programs at theMasagung Graduate School of Management, University of SanFrancisco, where he is also Professor of Management Communication.He holds his PhD in English from Harvard University and is theauthor of 49 books on a variety of management, communication,language, and literature topics. Among his most recent books areWinning with Trust in Business, with R. Cohn (Pelican, 2008),Butterflies Be Gone! Banishing Speaker's Nerves (McGraw-Hill,2008), and You Can't Talk to Me That Way! Stopping Toxic Languagein the Workplace (Career Press, 2006).

Dayle M. Smith is Professor of Management and Director of theHonors Program in the School of Business and Professional Studies,University of San Francisco. She holds her PhD in Organizationalcommunication from the University of Southern California. Sheteaches undergraduate, MBA, and Executive MBA classes inLeadership, organizational behavior, teambuilding, and humanresource management. She is the author of many books in her field,including Women at Work: Leadership for a New Century (PrenticeHall, 1999) and Learning Team Skills 2e (Prentice Hall, forthcoming2009).

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Table of Contents

Ch. 1 Communication architecture for professional success 3
Ch. 2 A process for management writing 41
Ch. 3 Individual and collaborative styles for management writing 67
Ch. 4 Oral presentations 94
Ch. 5 Listening 123
Ch. 6 Formats and techniques for business letters 139
Ch. 7 Saying "yes" and "no" in correspondence 167
Ch. 8 Persuasive messages 202
Ch. 9 Effective memos and E-mail 225
Ch. 10 Short and long reports 245
Ch. 11 Proposals and business plans 307
Ch. 12 Graphic aids for documents and presentations 329
Ch. 13 The career search, resumes, and follow-up communications 357
Ch. 14 Guidelines for interviewees and interviewers 400
Ch. 15 Managing meetings and telephone work 417
Ch. 16 Ethics and law for management communication 433
Ch. 17 Gender communication 453
Ch. 18 Crisis communication and media relations 464
Ch. 19 Communication for intercultural management 473
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