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Management Communication / Edition 1

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Overview

Whatever your career objectives, you'll most likely need good communication skills to achieve your goals. With Arthur H. Bell and Dayle M. Smith's Management Communication, 2nd Edition, you'll build essential writing, speaking, and listening skills that you can rely on throughout your career.
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Product Details

  • ISBN-13: 9780471239710
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 1/28/1999
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 560
  • Product dimensions: 7.86 (w) x 8.92 (h) x 0.84 (d)

Meet the Author

Arthur H. Bell is Executive Director of MBA Programs at the Masagung Graduate School of Management, University of San Francisco, where he is also Professor of Management Communication. He holds his PhD in English from Harvard University and is the author of 49 books on a variety of management, communication, language, and literature topics. Among his most recent books are Winning with Trust in Business, with R. Cohn (Pelican, 2008), Butterflies Be Gone! Banishing Speaker's Nerves (McGraw-Hill, 2008), and You Can't Talk to Me That Way! Stopping Toxic Language in the Workplace (Career Press, 2006).

Dayle M. Smith is Professor of Management and Director of the Honors Program in the School of Business and Professional Studies, University of San Francisco. She holds her PhD in Organizational communication from the University of Southern California. She teaches undergraduate, MBA, and Executive MBA classes in Leadership, organizational behavior, teambuilding, and human resource management. She is the author of many books in her field, including Women at Work: Leadership for a New Century (Prentice Hall, 1999) and Learning Team Skills 2e (Prentice Hall, forthcoming 2009).

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Table of Contents

Ch. 1 Communication architecture for professional success 3
Ch. 2 A process for management writing 41
Ch. 3 Individual and collaborative styles for management writing 67
Ch. 4 Oral presentations 94
Ch. 5 Listening 123
Ch. 6 Formats and techniques for business letters 139
Ch. 7 Saying "yes" and "no" in correspondence 167
Ch. 8 Persuasive messages 202
Ch. 9 Effective memos and E-mail 225
Ch. 10 Short and long reports 245
Ch. 11 Proposals and business plans 307
Ch. 12 Graphic aids for documents and presentations 329
Ch. 13 The career search, resumes, and follow-up communications 357
Ch. 14 Guidelines for interviewees and interviewers 400
Ch. 15 Managing meetings and telephone work 417
Ch. 16 Ethics and law for management communication 433
Ch. 17 Gender communication 453
Ch. 18 Crisis communication and media relations 464
Ch. 19 Communication for intercultural management 473
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