Management Communication : A Case-Analysis Approach / Edition 1

Management Communication : A Case-Analysis Approach / Edition 1

by James S. IV O'Rourke
     
 

ISBN-10: 0130109967

ISBN-13: 9780130109965

Pub. Date: 08/14/2000

Publisher: Pearson Education

This interesting and fun-to-read paperback focuses on the processes involved in management communication, and concentrates specifically on ways in which readers can become more effective as managers by becoming more knowledgeable and skilled as communicators. It is an introduction to issues that are central to future success as a manager or executive in the 21st…  See more details below

Overview

This interesting and fun-to-read paperback focuses on the processes involved in management communication, and concentrates specifically on ways in which readers can become more effective as managers by becoming more knowledgeable and skilled as communicators. It is an introduction to issues that are central to future success as a manager or executive in the 21st century. Chapter topics cover management communication in transition; communication and strategy; ethics; speaking; writing; listening and feedback; communicating non-verbally; communicating in intercultural and international contexts; managing conflict; business meetings that work; and dealing with the media. For anyone who runs a business, wants to run a business, or hopes to work for someone who does.

Product Details

ISBN-13:
9780130109965
Publisher:
Pearson Education
Publication date:
08/14/2000
Edition description:
Older Edition
Pages:
271
Product dimensions:
7.04(w) x 9.46(h) x 0.65(d)

Table of Contents

1. Management Communication in Transition.
2. Communication and Strategy.
3. Communication Ethics.
4. Speaking.
5. Writing.
6. Listening and Feedback.
7. Communicating Nonverbally.
8. Communicating in Intercultural and International Contexts.
9. Managing Conflict.
10. Business Meetings That Work.
11. Dealing with the News Media.
Appendix A: Analyzing a Case Study.
Appendix B: Sample Business Letter.
Appendix C: Sample Business Memo.
Appendix D: Communication Strategy Memo.
Appendix E: Preparing for a Television Interview.
Appendix F: Sample Press Release.

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