Table of Contents
Introduction.
Part I: So You Want to Be a Manager.
Chapter 1: You’re a Manager – Now What?
Chapter 2: Lead, Follow or Get Out of the Way.
Part II: Making Things Happen.
Chapter 3: Inspiring Employees to Better Performance.
Chapter 4: Setting Goals and Targets.
Chapter 5: Being an Expert Manager within Your Environment.
Part III: Working with (Other) People.
Chapter 6: Knowing and Understanding Your Stakeholders.
Chapter 7: Communicating Effectively.
Chapter 8: Working in Teams and Groups.
Chapter 9: Managing Flexible Workers.
Part IV: Tough Times for Tough Managers.
Chapter 10: Understanding and Managing Risk.
Chapter 11: Dealing with Ethics and Office Politics.
Chapter 12: Managing Change at Work.
Chapter 13: Setting Standards and Enforcing Them: EmployeeDiscipline.
Part V: Tools and Techniques for Managing.
Chapter 14: Harnessing the Power of Technology.
Chapter 15: Formulating Strategies for Being a GlobalManager.
Chapter 16: Keeping Track of Management Trends.
Part VI: The Part of Tens.
Chapter 17: Ten Common Management Mistakes.
Chapter 18: Ten Common Management Myths.
Index.