Authoritative, reader-friendly, and application-oriented, this introduction to management focuses on those concepts and theories that make a difference in real situations, illustrates how these concepts, frameworks and theories can be applied, and encourages readers to think continually about what they are reading as though they were managers. Exceptionally applied in focus, the book features extensive and varied detailed examples that convey the complexity and interrelationships of real managerial situations. Provides strong, integrated coverage of the global dimensions of management, and extensive coverage of diversity and cultural differences, and their implications for management in the 21st century. ENVIRONMENTAL CONTEXT OF MANAGING. Assessing External Environments. Managing within Cultural Contexts. Managerial Ethics and Social Responsibility. Managing Innovation and Entrepreneurship. PLANNING AND DECISION MAKING. Planning. Strategic Management. Individual and Group Decision Making. ORGANIZING AND STAFFING. Organizational Structure and Design. Groups and Teams. Human Resource Management. LEADING. Motivation. Leadership. Communication and Negotiation. MONITORING AND EVALUATING. Control. Operations Management. Information Technology Management. TRANSFORMING. Organizational Change and Renewal. For practicing and aspiring managers.