Management: Quality and Competitiveness / Edition 2

Management: Quality and Competitiveness / Edition 2

by John M. Ivancevich, Peter Lorenzi
     
 

MANAGEMENT: QUALITY AND COMPETITIVENESS, 2/E takes a traditional functional approach to management while thoroughly integrating quality and competitiveness throughout the text. The revision will include more coverage of hot topics, such as, diversity, cycle time, creativity, learning organizations, and the Internet. See more details below

Overview

MANAGEMENT: QUALITY AND COMPETITIVENESS, 2/E takes a traditional functional approach to management while thoroughly integrating quality and competitiveness throughout the text. The revision will include more coverage of hot topics, such as, diversity, cycle time, creativity, learning organizations, and the Internet.

Product Details

ISBN-13:
9780256189391
Publisher:
McGraw-Hill Professional Publishing
Publication date:
01/28/1997
Edition description:
2ND
Pages:
630
Product dimensions:
8.90(w) x 11.02(h) x 1.06(d)

Table of Contents

PART I. MANAGING AND THE ENVIRONMENT
1. The Management Challenge
2. The Evolution of Management
3. Environment, Social Responsibility, and Ethics
4. The Global Management Environment
PART II. PLANNING
5. Decision Making
6. Planning
7. Strategy
PART III. ORGANIZING
8. Organizational Structure and Design
9. Job Analysis, Design, and Redesign
10. Human Resource Management
PART IV. LEADING
11. Group Dynamics and Team Building
12. Motivation
13. Leadership
14. Interpersonal and Organizational Communication
PART V. CONTROLLING
15. Control Systems
16. Managing Production and Operations
17. Managing Services
18. Managing Organizational Change
PART VI. GROWTH, TECHNOLOGY, AND INNOVATION
19. Entrepreneurship and Growth
20. Technology and Innovation
Appendix The Baldrige Award
Seven Tools of Quality Control

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