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Chapter 1: Introducing Management.
Chapter 2: Management Learning Past to Present.
Part Two: Environment.
Chapter 3: Environment and Organizational Culture.
Chapter 4: Ethics and Social Responsibility.
Chapter 5: Global Dimensions of Management.
Part Three: Planning.
Chapter 6: Information and Decision Making.
Chapter 7: Planning Processes and Techniques.
Chapter 8: Strategy and Strategic Management.
Part Four: Organizing.
Chapter 9: Organization Structures and Design.
Chapter 10: Innovation and Organizational Change.
Chapter 11: Human Resource Management.
Part Five: Leading.
Chapter 12: Individual Behavior.
Chapter 13: Motivation Theory and Practice.
Chapter 14: Teams and Teamwork.
Chapter 15: Communication and Collaboration.
Chapter 16: Leading and Leadership Development.
Part Six: Controlling.
Chapter 17: Control Processes and Systems.
Chapter 18: Operations Services and Management.
Appendix: Entrepreneurship and Small Business Management.