Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Management / Edition 7

Management / Edition 7

by John R. Schermerhorn Jr.

ISBN-10: 0471230634

ISBN-13: 9780471230632

Pub. Date: 11/22/2002

Publisher: Wiley

Like its predecessors this updated and revised edition balances core theories, research insights and key concepts with current trends and practical developments. Frequent realistic examples are used to help readers clearly relate the subject matter to actual applications of small/large, local/global and manufacturing/service organizations. A new chapter explores the


Like its predecessors this updated and revised edition balances core theories, research insights and key concepts with current trends and practical developments. Frequent realistic examples are used to help readers clearly relate the subject matter to actual applications of small/large, local/global and manufacturing/service organizations. A new chapter explores the organizational environment, focusing on competitive advantage and quality operations management in today's dynamic times. The coverage of teamwork has been expanded. A variety of fresh anecdotal vignettes and self-assessments introduces each chapter and one case study can be found at its conclusion.

Product Details

Publication date:
Edition description:
7th Edition Update
Product dimensions:
8.74(w) x 11.18(h) x 1.28(d)

Table of Contents

Introducing Management     1
The Topic: Putting Progress into Practice     2
Working Today     4
Intellectual Capital     5
Globalization     6
Technology     6
Diversity     7
Ethics     8
Careers     9
Organizations in the New Workplace     10
What Is an Organization?     10
Organizations as Systems     11
Organizational Performance     11
Changing Nature of Organizations     12
Managers in the New Workplace     13
What Is a Manager?     13
Levels of Managers     13
Types of Managers     14
Managerial Performance     14
Changing Nature of Managerial Work     15
The Management Process     16
Functions of Management     17
Managerial Activities and Roles     19
Managerial Agendas and Networking     20
Learning How to Manage     20
Essential Managerial Skills     21
Skill and Outcome Assessment     22
Study Guide     23
Study Questions Summary     23
Key Terms Review     24=970 14$lSelf-Test 1     25
Applications     26
Virgin Group, Ltd.: Reaching for the Sky in a New Economy     26
Team Project: Diversity Lessons "What Have We Learned?"     28
Personal Management: Self Awareness     28
Next Steps: Management Learning Workbook     28
Management Ethics and Social Responsibility     29
The Topic: Is There a Right Way to Make Money?     30
What is Ethical Behavior?     32
Laws, Values, and Ethical Behavior     33
Alternative Views of Ethics     33
Cultural Issues in Ethical Behavior     34
Ethics in the Workplace     35
Ethical Dilemmas at Work     36
Rationalizations for Unethical Behavior     37
Factors Influencing Ethical Behavior     38
Maintaining High Ethical Standards     40
Ethics Training     41
Whistleblower Protection     41
Ethical Role Models     42
Codes of Ethical Conduct     42
Moral Management     43
Social Responsibility and Governance     44
Stakeholder Issues and Analysis     44
Perspectives on Corporate Social Responsibility      46
Evaluating Corporate Social Performance     47
Role of Corporate Governance     48
Study Guide     51
Study Questions Summary     51
Key Terms Review     51=970 14$lSelf-Test 2     52
Applications     53
Tom's of Maine: At Tom's, "Doing Business" Means "Doing Good"     53
Team Project: Cheating On Campus     55
Personal Management: Individual Character     56
Next Steps: Management Learning Workbook     56
Management-Historical Perspectives     57
The Topic: The Dawn of a New Age     58
Classical Management Approaches     61
Scientific Management     61
Administrative Principles     62
Bureaucratic Organization     63
Behavioral Management Approaches     64
Follett on Organizations as Communities     65
The Hawthorne Studies     65
Maslow's Theory of Human Needs     67
McGregor'S Theory X and Theory Y     68
Argyris's Theory of Adult Personality     70
Modern Management Foundations     70
Decision Sciences and Operations Management     70
Organizations as Systems     72
Contigency Thinking     73
High-Performance Organizations     73
Learning Organizations     74
Study Guide     75
Study Questions Summary     75
Key Terms Review     76=970 14$lSelf-Test 3     76
Applications     77
Apple Computer, Inc.: People and Design Create Apple's Future     77
Team Project: Management in Popular Culture     79
Personal Management: Learning Style     79
Next Steps: Management Learning Workbook     80
Environment and Organizational Culture     81
The Topic: Fit In or Stand Out?     82
Environment and Competitive Advantage     84
What Is Competitive Advantage?     84
The General Environment     85
Stakeholders and the Specific Environment     85
Environmental Uncertainty     87
Customer-Driven Organizations     88
What Customers Want     88
Customer Relationships     88
Organizational Culture     89
What Strong Cultures Do     89
Levels of Organizational Culture     90
Value-Based Management     91
Symbolic Leadership      92
Multicultural Organizations and Diversity     92
Multicultural Organizations and Inclusivity     94
Organizational Subcultures     94
Challenges Faced By Minorities and Women     96
Managing Diversity     97
Study Guide     99
Study Questions Summary     99
Key Terms Review     100=970 14$lSelf-Test 4     100
Applications     101
Panera Bread Company: Forecasting Long-Term Trends     101
Team Project: Organizational Culture Walk     103
Personal Management: Diversity Maturity     103
Next Steps: Management Learning Workbook     104
Global Dimensions of Management     105
The Topic: Down the Block and Around the World     106
Management and Globalization     108
International Management     109
Why Companies Go International     109
Forms of International Business     110
International Business Environments     112
Multinational Corporations     114
Types of Multinational Corporations     114
Pros and Cons of Multinational Corporations     114
Ethical Issues for Multinational Corporations     115
Culture and Global Diversity     117
Cultural Intelligence     117
Silent Languages of Culture     118
Values and National Cultures     119
Culture Insights from Project Globe     121
Management Across Cultures     123
Are Management Theories Universal?     123
Global Organizational Learning     124
Study Guide     125
Study Questions Summary     125
Key Terms Review     126=970 14$lSelf-Test 5     126
Applications     128
Harley-Davidson: Harley Style and Strategy Have Global Reach     128
Team Project: Globalization-"What Are the Pros and Cons?"     129
Personal Management: Cultural Awareness     130
Next Steps: Management Learning Workbook     130
Entrepreneurship and Small Business Management     131
The Topic: Make It, Manage It     132
The Nature of Entrepreneurship     134
Who Are the entrepreneurs?     134
Characteristics of Entrepreneurs     136
Diversity and Entrepreneurship     138
Social Entrepreneurship     139
Entrepreneurship and Small Business     140
Entrepreneurship and the Internet      140
Family Businesses     141
Why Many Small Businesses Fail     142
New Venture Creation     143
Life Cycles of Entrepreneurial Firms     143
Writing the Business Plan     144
Choosing the Form of Ownership     145
Financing the New Venture     147
Study Guide     149
Study Questions Summary     149
Key Terms Review     149=970 14$lSelf-Test 6     149
Applications     151
Domino's Pizza: Great Ideas Bring Domino's to Your Door     151
Team Project: Community Entrepreneurs     152
Personal Management: Risk-taking     153
Next Steps: Management Learning Workbook     153
Information and Decision Making     155
The Topic: Succeeding with a Plan and a Hunch     156
Information Technology and Management     158
How Information Technology Changes Organizations     159
Roles of Managers as Information Processors     160
Information and Managerial Decisions     161
Types of Managerial Decisions     162
Decision Environments     163
Problem-Solving Styles     164
The Decision-Making Process      166
Identify and Define the Problem     166
Generate and Evaluate Alternative Courses of Action     167
Decide on a Preferred Course of Action     168
Implement the Decision     169
Evaluate Results     170
Issues in Managerial Decision Making     170
Decision-Making Errors and Traps     170
Individual and Group Decision Making     172
Ethical Decision Making     172
Knowledge Management and Organizational Learning     174
Study Guide     175
Study Questions Summary     175
Key Terms Review     175=970 14$lSelf-Test 7     175
Applications     177
Amazon: One E-Store to Rule Them All     177
Team Project: Crisis Decision Making     179
Personal Management: Self-Confidence     180
Next Steps: Management Learning Workbook     180
Planning-Processes and Techniques     181
The Topic: Thinking Now for the Future     182
Why and How Managers Plan     184
Importance of Planning     184
The Planning Process     185
Benefits of Planning     186
Types of Plans Used by Managers      188
Short-Range and Long-Range Plans     188
Strategic and Operational Plans     189
Policies and Procedures     189
Budgets and Projects     190
Planning Tools and Techniques     191
Forecasting     193
Contingency Planning     192
Scenario Planning     192
Benchmarking     193
Staff Planners     194
Participation and Involvement     194
Management by Objectives     195
Performance Objectives in MBO     196
MBO Pros and Cons     196
Study Guide     198
Study Questions Summary     198
Key Terms Review     198=970 14$lSelf-Test 8     198
Applications     200
Wal-Mart: Planning for Superstore Competition     200
Team Project: Saving Legacy Companies     201
Personal Management: Time Management     202
Next Steps: Management Learning Workbook     202
Strategic Management     203
The Topic: Working Together to Get Ahead     204
Strategic Competitiveness     206
What Is Strategy?     207
What Is Strategic Management?      207
The Strategic Management Process     209
Analysis of Mission, Values, and Objectives     209
Analysis of Organizational Resources and Capabilities     212
Analysis of Industry and Environment     212
Strategies Used by Organizations     214
Levels of Strategy     214
Growth and Diversification Strategies     215
Restructuring and Divestiture Strategies     215
Global Strategies     216
Cooperative Strategies     217
E-Business Strategies     218
Strategy Formulation     218
Porter's Competitive Strategies     219
Portfolio Planning     221
Incrementalism and Emergent Strategy     222
Strategy Implementation     222
Management Practices and Systems     223
Corporate Governance     224
Strategic Leadership     224
Study Guide     226
Study Questions Summary     226
Key Terms Review     226=970 14$lSelf-Test 9     227
Applications     228
Dunkin' Donuts: Westward Pioneers     228
Team Project: Contrasting Strategies     231
Personal Management: Critical Thinking      230
Next Steps: Management Learning Workbook     231
Organizing Structures and Designs     233
The Topic: Not Too Small, Not Too Big     234
Organizing as a Management Function     236
What Is Organization Structure?     237
Formal Structures     237
Informal Structures     237
Traditional Organization Structures     238
Functional Structures     238
Divisional Structures     240
Matrix Structures     242
Newer Organization Structures     243
Team Structures     244
Network Structures     244
Boundaryless Organizations     246
Organizational Design Directions     248
Mechanistic and Organic Designs     249
Subsystems Design and Integration     250
Trends in Organizational Designs     252
Study Guide     256
Study Questions Summary     256
Key Terms Review     256=970 14$lSelf-Test 10     257
Applications     258
Nike: Spreading Out to Stay Together     258
Team Project: Downsizing or Rightsizing?     260
Personal Management: Empowerment      260
Next Steps: Management Learning Workbook     260
Human Resource Management     261
The Topic: How Do You Really Stack Up?     262
Human Resource Management     264
Human Resource Management Process     265
Human Capital and Diversity     265
Laws Against Employment Discrimination     266
Legal Issues in Human Resource Management     268
Attracting a Quality Workforce     269
Human Resource Planning     269
The Recruiting Process     270
How to Make Selection Decisions     271
Developing a Quality Workforce     274
Employee Orientation     274
Training and Development     275
Performance Management Systems     276
Maintaining a Quality Workforce     278
Career Development     278
Work-Life Balance     279
Compensation and Benefits     280
Retention and Turnover     281
Labor-Management Relations     281
Study Guide     284
Study Questions Summary     284
Key Terms Review     284=970 14$lSelf-Test 11     285
Applications      286
Hewlett-Packard: Leading the Pack     286
Team Project: Fringe Benefits Management     288
Personal Management: Professionalism     288
Next Steps: Management Learning Workbook     288
Innovation and Organizational Change     289
The Topic: Business...at What Speed     290
Innovation in Organizations     292
Types of Innovations     293
The Innovation Process     294
Characteristics of Innovative Organizations     295
Organizational Change     296
Change Leaders     296
Models of Change Leadership     297
Transformational and Incremental Change     298
Forces and Targets for Change     299
Managing Planned Change     301
Phases of Planned Change     301
Change Strategies     302
Resistance to Change     305
Challenges of Technological Change     306
Organization Development     307
Organization Development Goals     307
How Organization Development Works     308
Organization Development Interventions     308
Study Guide     311
Study Questions Summary     311
Key Terms Review     311=970 14$lSelf-Test 12     312
Applications     313
Skype: Making the Case for Free Calls     313
Team Project: Innovation Audit     315
Personal Management: Tolerance for Ambiguity     315
Next Steps: Management Learning Workbook     316
Leading and Leadership Development     317
The Topic: Lead by the Numbers? Or from the Gut?     318
The Nature of Leadership     320
Leadership and Position Power     321
Leadership and Personal Power     322
Leadership and Vision     323
Servant Leadership     323
Leadership Traits and Behaviors     324
Leadership Traits     324
Leadership Behaviors     325
Classic Leadership Styles     326
Contingency Approaches to Leadership     326
Fiedler's Contingency Model     326
Hersey-Blanchard Situational Leadership Model     328
House's Path-Goal Leadership Theory     329
Vroom-Jago Leader-Participation Model     331
Issues in Leadership Development     332
Transformational Leadership     333
Emotional Intelligence and Leadership      333
Gender and Leadership     334
Drucker's "Old-Fashioned" Leadership     335
Moral Leadership     336
Study Guide     338
Study Questions Summary     338
Key Terms Review     338=970 14$lSelf-Test 13     339
Applications     340
Southwest Airlines: How Herb Kelleher Led the Way     340
Team Project: Leadership Believe It-or-Not     342
Personal Management: Integrity     342
Next Steps: Management Learning Workbook     342
Motivation-Theory and Practice     343
The Topic: Age or Experience?     344
Individual Needs and Motivation     346
Hierarchy of Needs Theor     346
ERG Theory     347
Two-Factor Theory     348
Acquired Needs Theory     349
Process Theories of Motivation     350
Equity Theory     350
Expectancy Theory     352
Goal-Setting Theory     353
Reinforcement Theory of Motivation     355
Reinforcement Strategies     355
Positive Reinforcement     356
Punishment     357
Motivation and Job Design     357
Scientific Management     357
Job Rotation and Job Enlargement     358
Job Enrichment     358
Alternative Work Schedules     360
Study Guide     363
Study Questions Summary     363
Key Terms Review     363=970 14$lSelf-Test 14     364
Applications     365
Nucor: A Case for Less Management     365
Team Project: CEO pay     367
Personal Management: Initiative     366
Next Steps: Management Learning Workbook     367
Individual Behavior     369
The Topic: Does One Drive the Other?     370
Perception     372
Psychological Contracts     373
Perception and Attribution     373
Perceptual Tendencies and Distortions     374
Personality     376
Big Five Model     377
Additional Personality Factors     377
Attitudes     379
What Is an Attitude?     379
Important Work Attitudes     380
Job Satisfaction and Its Outcomes     381
Emotions, Moods and Stress     382
Emotions and Moods     383
Stress     383
Consequences of Stress     384
Stress Management     385
Study Guide     387
Study Questions Summary     387
Key Terms Review     387=970 14$lSelf-Test 15     388
Applications     389
MySpace: The Kids Are Online     389
Team Project: Job Satisfaction Around the World     391
Personal Management: Problem-Solving Style     391
Next Steps: Management Learning Workbook     392
Teams and Teamwork     393
The Topic: Working Together, Falling Apart     394
Teams in Organizations     396
Teamwork Pros and Cons     397
Meetings, Meetings, Meetings     398
Formal and Informal Groups     399
Trends in the Use of Teams     400
Committees, Project Teams, and Task Forces     400
Cross-Functional Teams     400
Virtual Teams     400
Self-Managing Teams     401
How Teams Work     402
Foundations of Team Effectiveness     403
Stages of Team Development     405
Norms and Cohesiveness     407
Task and Maintenance Needs     408
Communication Networks     409
Team Building     410
Decision Making in Teams     412
How Teams Make Decisions     412
Assets and Liabilities of Group Decisions     414
Groupthink     414
Creativity in Team Decision Making     416
Study Guide     417
Study Questions Summary     417
Key Terms Review     417=970 14$lSelf-Test 16     418
Applications     419
NASCAR: Fast Cars, Passion Motivate Top Drivers     419
Team Project: Superstars on the Team     420
Personal Management: Team Contributions     420
Next Steps: Management Learning Workbook     420
Communication, Conflict, and Negotiation     421
The Topic: Building Up or Breaking Down?     422
The Communication Process     424
What Is Effective Communication?     425
Persuasion and Credibility in Communication     425
Communication Barriers     426
Improving Communication     429
Active Listening     429
Constructive Feedback     430
Space Design     430
Channels and Technology Utilization     432
Interactive Management     433
Valuing Culture and Diversity     433
Conflict     434
Functional and Dysfunctional Conflict     434
Causes of Conflict     435
How to Deal with Conflict     436
Conflict Management Styles     436
Negotiation     438
Negotiation Goals and Approaches     438
Gaining Integrative Agreements     440
Avoiding Negotiation Pitfalls     440
Third-Party Dispute Resolution     441
Study Guide     443
Study Questions Summary     443
Key Terms Review     443=970 14$lSelf-Test 17     444
Applications     445
AFL-CIO and the Teamsters: Communicating the Benefits of Change     445
Team Project: Labor-Management Relations     447
Personal Management: Communication     447
Next Steps: Management Learning Workbook     448
Controlling-Processes and Systems     449
The Topic: Who Has Control?     450
Why and How Managers Control     452
Importance of Controlling     452
Types of Controls     453
Internal and External Control     455
Steps in the Control Process      456
Establish Objectives and Standards     456
Measure Performance Results     459
Compare Results with Objectives and Standards     459
Take Corrective Action     459
Control Systems and Techniques     460
Employee Discipline Systems     460
Project Management     460
Information and Financial Controls     463
Study Guide     465
Study Questions Summary     465
Key Terms Review     465=970 14$lSelf-Test 18     465
Applications     467
Take2 Interactive: How Much Is Too Much?     467
Personal Management: Strength and Energy     468
Team Project: Top Job Checkup     469
Next Steps: Management Learning Workbook     469
Operations Management and Services     471
The Topic: Value...at What Cost?     472
Operations Management Essentials     475
Productivity and Competitive Advantage     475
Technology in Manufacturing and Services     476
Value and Supply Chain Management     477
Inventory Management     479
Break-Even Analysis     480
Customer Service and Product Quality     480
Customer Relationship Management     482
Quality Management     482
Statistical Quality Control     483
Work Processes     484
Work Process Analysis     484
Process Reengineering     485
Process-Driven Organizations     486
Study Guide     489
Study Questions Summary     489
Key Terms Review     489=970 14$lSelf-Test 19     490
Applications     491
Toyota: Looking Far into the Future     491
Personal Management: Networking     493
Team Project: Design for the Competitive Edge     493
Next Steps: Management Learning Workbook     494
Management Learning Workbook
Experiential Exercises W-1
My Best Manager     W-3
What Managers Do     W-4
Defining Quality     W-4
What Would the Classics Say?     W-5
The Great Management History Debate     W-5
Confronting Ethical Dilemmas     W-6
What Do You Value in Work?     W-6
Which Organizational Culture Fits You?     W-7
Beating the Time Wasters     W-8
Personal Career Planning     W-8
Decision-Making Biases     W-9
Strategic Scenarios     W-10
The MBO Contract     W-10
The Future Workplace     W-11
Dots and Squares Puzzle     W-11
Leading through Participation     W-12
Work vs. Family-You Be the Judge     W-13
Compensation and Benefits Debate     W-13
Sources and Uses of Power     W-14
After Meeting/Project Review     W-14
Why Do We Work?     W-15
The Case of the Contingency Workforce     W-16
The "Best" Job Design     W-16
Upward Appraisal     W-17
How to Give, and Take, Criticism     W-17
Lost at Sea     W-18
Work Team Dynamics     W-18
Feedback and Assertiveness     W-19
Creative Solutions     W-20
Force-Field Analysis     W-20
Self-Assessments     W-21
A 21st-century Manager?     W-22
Emotional Intelligence     W-23
Learning Tendencies     W-24
What Are Your Managerial Assumptions?     W-26
Terminal Values Survey     W-26
Instrumental Values Survey     W-28
Diversity Awareness     W-30
Global Readiness Index     W-30
Time Orientation      W-31
Entrepreneurship Orientation     W-32
Your Intuitive Ability     W-33
Assertiveness     W-34
Time Management Profile     W-35
Facts and Inferences     W-36
Empowering Others     W-37
Turbulence Tolerance Test     W-37
Organizational Design Preference     W-39
Are You Cosmopolitan?     W-40
Performance Appraisal Assumptions     W-40
"T-P" Leadership Questionnaire     W-41
"T-t" Leadership Style     W-43
Least-Preferred Co-worker Scale     W-44

Customer Reviews

Average Review:

Post to your social network


Most Helpful Customer Reviews

See all customer reviews