Management of Human Service Programs / Edition 4

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Master management and leadership with MANAGEMENT OF HUMAN SERVICE PROGRAMS. Practical and easy to use, this human services text provides important guidelines for working within agencies that every manager of administrator needs to know. Every chapter includes a case example with reflection questions to help you view the issues in action and to help you reflect on how you would handle the scenario. Topics include challenges of management, environments of human service agencies, program design, organizational theory, organizational design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence.

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Editorial Reviews

Written by both counselors and social workers, this guide covers the theory and practice of contemporary human service management, illustrated with case studies and examples. The authors discuss the problems facing managers in the context of a human service organization. They stress planning and program design, organizational theory, and the design and use of information systems. They also offer advice on building supervisory relationships, managing finances, evaluating programs, and the role of leadership. An appendix provides a model questionnaire for a management audit. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780495007821
  • Publisher: Cengage Learning
  • Publication date: 7/31/2006
  • Edition description: 4TH
  • Edition number: 4
  • Pages: 336
  • Product dimensions: 7.30 (w) x 9.20 (h) x 0.50 (d)

Meet the Author

Judith A. Lewis is Past President of the American Counseling Association (ACA). Before serving as ACA President, she held several offices within the ACA organization and divisions. In addition to MANAGEMENT OF HUMAN SERVICE PROGRAMS, she also co-authored Brooks/Cole's COMMUNITY COUNSELING: EMPOWERMENT STRATEGIES FOR A DIVERSE SOCIETY and SUBSTANCE ABUSE COUNSELING.

Thomas R. Packard teaches administration and social policy courses in the School of Social Work at San Diego State University and conducts research and consultation projects through the Academy for Professional Excellence in the SDSU School of Social Work. For twenty-five years he has been an organization development consultant specializing in human service and government organizations, including six and a half years in the City of San Diego's Organizational Effectiveness Program, which he managed for one and a half years. He has published articles on his consulting projects and the results of his research in the areas of organizational effectiveness and the quality of working life. He has been the director of two community-based human services organizations and has been a program evaluator for the County of San Diego. He received his doctorate in social welfare at UCLA and is a Certified Social Work Manager.

Michael D. Lewis, Executive Director, Educational World Charities, Chicago, is Professor Emeritus of Counseling and Psychology at Governors State University. For more than thirty-five years he has consulted with numerous national and international corporations with regard to the implementation of their employee assistance programs. As the originator of the community counseling concept, he has advised educational institutions around the world in countries as diverse as Israel and Botswana. He has co-authored two other Brooks/Cole texts.

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Table of Contents

1. Facing the Challenges of Management. 2. The Environments of Human Service Organizations. 3. Planning and Program Design. 4. Organizational Theory for Human Service Organizations. 5. Organization Design. 6. Developing and Managing Human Resources. 7. Building Supervisory Relationships. 8. Managing Finances to Meet Program Goals. 9. Designing and Using Information Systems. 10. Evaluating Human Service Programs. 11. Leading and Changing Human Service Organizations. 12. Achieving and Maintaining Organizational Excellence.

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