Management of Human Service Programs / Edition 3

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Overview

Master management and leadership with MANAGEMENT OF HUMAN SERVICE PROGRAMS. Practical and easy to use, this human services text provides important guidelines for working within agencies that every manager of administrator needs to know. Every chapter includes a case example with reflection questions to help you view the issues in action and to help you reflect on how you would handle the scenario. Topics include challenges of management, environments of human service agencies, program design, organizational theory, organizational design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence.

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Editorial Reviews

Booknews
Written by both counselors and social workers, this guide covers the theory and practice of contemporary human service management, illustrated with case studies and examples. The authors discuss the problems facing managers in the context of a human service organization. They stress planning and program design, organizational theory, and the design and use of information systems. They also offer advice on building supervisory relationships, managing finances, evaluating programs, and the role of leadership. An appendix provides a model questionnaire for a management audit. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780534368869
  • Publisher: Cengage Learning
  • Publication date: 11/28/2000
  • Series: Counseling Series
  • Edition description: Older Edition
  • Edition number: 3
  • Pages: 368
  • Product dimensions: 6.57 (w) x 9.51 (h) x 0.76 (d)

Meet the Author

Judith A. Lewis is Past President of the American Counseling Association (ACA). Before serving as ACA President, she held several offices within the ACA organization and divisions. In addition to COMMUNITY COUNSELING: EMPOWERMENT STRATEGIES FOR A DIVERSE SOCIETY, she also co-authored Brooks/Cole's SUBSTANCE ABUSE COUNSELING.

Thomas Packard teaches administration and social policy courses in the School of Social Work at San Diego State University and conducts research and consultation projects through the Academy for Professional Excellence in the SDSU School of Social Work. For 25 years he has been an organization development consultant specializing in human service and government organizations, including six and 1/2 years in the City of San Diego's Organizational Effectiveness Program, which he managed for 1 and 1/2 years. He has published articles on his consulting projects and the results of his research in the areas of organizational effectiveness and the quality of working life. He has been the director of two community-based human services organizations and has been a program evaluator for the County of San Diego. He received his doctorate in social welfare at UCLA and is a Certified Social Work Manager.

Michael D. Lewis, Executive Director, Educational World Charities, Chicago, is Professor Emeritus of Counseling and Psychology at Governors State University. For more than thirty-five years he has consulted with numerous national and international corporations with regard to the implementation of their employee assistance programs. As the originator of the community counseling concept, he has advised educational institutions around the world in countries as diverse as Israel and Botswana. He has co-authored two other Brooks/Cole texts.

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Table of Contents

Ch. 1 Facing the challenges of management 1
Ch. 2 The environments of human service organizations 21
Ch. 3 Planning and program design 40
Ch. 4 Organizational theory for human service organizations 68
Ch. 5 Organization design 94
Ch. 6 Developing and managing human resources 112
Ch. 7 Building supervisory relationships 140
Ch. 8 Managing finances to meet program goals 169
Ch. 9 Designing and using information systems 193
Ch. 10 Evaluating human service programs 215
Ch. 11 Leading and changing human service organizations 245
Ch. 12 Achieving and maintaining organizational excellence 275
App Management audit 300
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