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From The CriticsReviewer: Jade B. Gillispie, RN, MHA, DHSc (Private Practice)
Description: The book does an exceptional job of explaining and discussing real management issues that plague healthcare. It encompasses a wide base of concerns and presents a realistic view of how to effectively address both basic and complex management dilemmas.
Purpose: This is intended as an aid and a guide for individuals who are new to healthcare management. It is for the manager who still requires additional training and skills to handle every aspect of management such as planning, organizing, decision-making, staffing, and motivation of employees, which includes properly addressing employee evaluation. The book has much to offer to new managers as well as those who wish to reaffirm their position as change occurs.
Audience: Individuals who have been in management for perhaps two or fewer years are the intended audience, as well as those who are considering or are soon to embark upon a managerial opportunity. This book is necessary, as it will serve as preparatory support for basic day-to-day interactions.
Features: The book basically answers the questions associated with how to succeed in healthcare management. The section on day-to-day management is exceptionally well written and pulls together the previous chapters. Each chapter starts with objectives, providing readers an overview of what is to be covered. In light of the influx of immigrants and the diversity of our world in general, a more robust discussion of this area would have enhanced the book. I would have liked to see more on how the new manager handles diversity among staff, as well as how the organization should make provisions that meet federal guidelines.
Assessment: This book ranks among the best in this field. I can see where there is perhaps a need for the new edition due to the constant changes in healthcare. As we see more diversity in the patient and employee population (not to mention the legal ramifications), I could see a section devoted to this area.