PART 1. INTRODUCTION. 1. Management: Past and Present. 2. The Environment: Quality, Globalization, Ethics, and Social Responsibility. 3. Managing Diversity. PART 2. PLANNING SKILLS. 4. Creative Problem Solving and Decision Making Skills. 5. The Strategic and Operational Planning Process. 6. Plans and Planning Tools. PART 3. ORGANIZING SKILLS. 7. Organizing and Delegating Work. 8. Managing Change: Culture, Innovation, Quality, and Diversity. 9. Human Resource Management: Staffing. PART 4. LEADING SKILLS. 10. Communicating. 11. Motivating. 12. Leading. 13. Group and Team Development. 14. Power, Politics, Conflict, and Stress. Part 5. Controlling Skills. 15. Control Systems: Financial Control and Productivity. 16. Human Resource Control Systems. 17. Operations, Quality, and Information Control Systems. Appendix. How to Research Case Material Using the Internet.