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Bateman and Snell’s Management: Leading & Collaborating in a Competitive World is a text with a fully modernized functional approach. This text is maintaining the four traditional functions of planning, organizing, leading, and controlling, while modernizing and re-visioning the concepts as delivering strategic value, building a dynamic organization, mobilizing people, and learning and changing.
Bateman/Snell’ results-oriented approach is a unique hallmark of this textbook. In this ever more competitive environment there are five essential types of performance, on which the organization beats, equals, or loses to the competition which are cost, quality, speed, innovation, service and sustainability. These six performance dimensions, when done well, deliver value to the customer and competitive advantage to you and your organization. Throughout the text Bateman & Snell remind students of these five dimensions and their impact on the “bottom line” with marginal icons contributing to the leadership and collaboration theme, which is the key to successful management. People working with one another, rather than against, is essential to competitive advantage.
Foundations of Management
Chapter 1: Managing and Performing
Chapter 2: The External and Internal Environments
Chapter 3: Managerial Decision Making
Planning: Delivering Strategic Value
Chapter 4: Planning and Strategic Management
Chapter 5: Ethics and Corporate Responsibility
Chapter 6: International Management
Chapter 7: Entrepreneurship
Organizing: Building a Dynamic Organization
Chapter 8: Organization Structure
Chapter 9: Organizational Agility
Chapter 10: Human Resources Management
Chapter 11: Managing the Diverse Workforce
Leading: Mobilizing People
Chapter 12: Leadership
Chapter 13: Motivating for Performance
Chapter 14: Teamwork
Chapter 15: Communicating
Controlling: Learning and Changing
Chapter 16: Managerial Control
Chapter 17: Managing Technology and Innovation
Chapter 18: Creating and Leading Change
Posted June 14, 2011
I rented this textbook through Barnes and Noble dot com....it took 9 days to get to me, so the usually ships in 24 hours most certainly did not apply here. I specifically and thoroughly researched my options and most definitely am in need of the internet access code that comes with this book. The specific description from the slug of a place that supplied this rental to Barnes and Noble said that it did include this code. Barnes and Nobles description even includes the code. But when the book arrived...no code. I just spoke with Pamela in customer service and she told me I would have to return what I have, re-enter a new order--but she could not guarantee that the new order would even have a code either. The class started last week and I can not be without a book or without the code for that period of time. I am extremely discouraged and disappointed with the service and lack of accountability for this product. Oh yeah, and I am a long time member of Barnes and Noble. Very, very sad. What a disgrace.
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Posted May 21, 2010
Excellent customer service!!!!! Very quick reply time!!!I had to cancel my order so i emailed the seller ..i got a very quick respond which helped me a lot and there was no problems at all.But i was informed though that if the order had been sent out there wouldnt have been anything they could do, but with such quick respond time. i had nothing to worry about.
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Posted November 1, 2011
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Posted May 2, 2011
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