Management: Meeting and Exceeding Customer Expectations / Edition 6

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More About This Textbook

Overview

This text is a comprehensive survey of the principles and practices of management as they are currently being applied both in the United States and globally.
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Product Details

  • ISBN-13: 9780538844963
  • Publisher: South-Western
  • Publication date: 2/28/1997
  • Series: GC - Principles of Management Series
  • Edition description: Older Edition
  • Edition number: 6
  • Pages: 880
  • Product dimensions: 8.19 (w) x 10.27 (h) x 1.23 (d)

Table of Contents

1. Management: An Overview. 2. Management Thought: Past and Present. 3. Management's Commitments to Quality and Productivity. 4. The Manager's Environments. 5. Organizational Planning. 6. Strategic Planning and Strategic Managment. 7. Making Decisions. 8. Organizing Principles. 9. Organizational Design. 10. Organizational Culture and Change. 11. Staffing. 12. Communication: Interpersonal and Organizational. 13. Human Motivation. 14. Leadership. 15. Team Management and Conflict. 16. Controlling: Purpose and Process. 17. Control Techniques. 18. Operations Management. 19. Information Management Systems. 20. International Management. 21. Succeeding in Your Organization. 22. Management Ethics and Social Responsibility.
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