Management with OneKey and Rolls CD / Edition 8

Management with OneKey and Rolls CD / Edition 8

by Stephen Robbins, Mary Coulter
     
 

ISBN-10: 0131612026

ISBN-13: 9780131612020

Pub. Date: 06/23/2004

Publisher: Prentice Hall

Robbins and Coulter's best-selling book applies management concepts to the real world, and introduces managers from a variety of fields to its readers—successfully integrating the various functions of management. Chapter topics cover cutting edge topics such as customer service management, innovative cultures, ethical leadership, social impact management,…  See more details below

Overview

Robbins and Coulter's best-selling book applies management concepts to the real world, and introduces managers from a variety of fields to its readers—successfully integrating the various functions of management. Chapter topics cover cutting edge topics such as customer service management, innovative cultures, ethical leadership, social impact management, strategic "rule of three," managing Internet gripe sites, online leadership, communities of practice, and moral leadership. For individuals preparing for a management career in a number of diverse fields.

Product Details

ISBN-13:
9780131612020
Publisher:
Prentice Hall
Publication date:
06/23/2004
Edition description:
Older Edition
Pages:
640
Product dimensions:
8.80(w) x 11.10(h) x 1.20(d)

Table of Contents

I. INTRODUCTION.

1. Introduction to Management and Organizations.

2. Management Yesterday and Today.

II. DEFINING THE MANAGER'S TERRAIN.

3. Organizational Culture and Environment: The Constraints.

4. Managing in a Global Environment.

5. Social Responsibility and Managerial Ethics.

III. PLANNING.

6. Decision-Making: The Essence of the Manager's Job.

7. Foundations of Planning.

8. Strategic Management.

9. Planning Tools and Techniques.

IV. ORGANIZING.

10. Organizational Structure and Design.

11. Communication and Information Technology.

12. Human Resource Management.

13. Managing Change and Innovation.

V. LEADING.

14. Foundations of Behavior.

15. Understanding Groups and Teams.

16. Motivating Employees.

17. Leadership.

VI. CONTROLLING.

18. Foundations of Control.

19. Operations and Value Chain Management.

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