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Written to introduce readers to the experiences people have in organizations, this book provides a reality-based perspective on the everyday happenings in organizations at all professional levels. With current and informative readings that provoke reflection and discussion, this book gives readers a real-world overview of organizational behavior from executive managerial levels to those of lower level participants. For professionals with a career in organizational behavior, management, business relations, organizational psychology, communications, public relations, education, and social work.
Peter J. Frost serves as the Edgar Kaiser Chair of Organizational Behavior in the Faculty of Commerce and Business Administration at the University of British Columbia. He has authored/edited over 10 books, including Organizational Reality: Reports from the Firing Line; HRM Reality: Putting Competence in Context; and Reframing Organizational Culture. Other publications include "Leading in Times of Trauma" (published in the Harvard Business Review), "Why Compassion Counts!" (published in the Journal of Management Inquiry), and "The Toxic Handler, Organizational Hero and Casualty" (published in the Harvard Business Review). His latest book, Toxic Emotions at Work, is published by Harvard Business School Press. He is a former associate dean and was a senior editor of the journal, Organization Science. Dr. Frost received the Financial Post Leaders in Management Education Award in 1997 and the prestigious Distinguished Educator Award from the Academy of Management in 1998.
Walter R. Nord was awarded his Ph.D. in psychology from Washington University. He is a Distinguished University Professor and professor of management at the University of South Florida. His current interests center on developing an agnostic philosophical framework for social science. He has published widely in scholarly journals and edited/authored a number of books including Meanings of Occupational Work (with A. Brief); Implementing Routine and Radical Innovations (with S. Tucker); Organizational Reality: Reports from the Firing Line; and Managerial Reality (with P. Frost and V. Mitchell); and Resistance and Power in Organizations (with J. Jermier and D. Knights); Human Resources Reality: Putting Competence in Context (with P. Frost and L. Krefting). Dr. Nord is currently coeditor of Employee Responsibilities and Rights Journal, past and present book review editor for the Academy of Management Review, and a current member of the editorial boards of Organization and Environment and Organization. He has served as consultant on organizational development and change for a variety of groups and organizations. He coedited the Handbook of Organization Studies (with S. Clegg and C. Hardy) that received the 1997 George Terry Award. Dr. Nord received the Distinguished Educator Award at the Academy of Management in 2002.
Linda A. Krefting received her Ph.D. in industrial relations at the University of Minnesota. She has done research in such areas as human resource policies and practices, equal employment opportunity, and compensation for publications such as Industrial Relations; Academy of Management Journal; Journal of Management Inquiry; and Gender, Work, and Organization, among others. She is coeditor (with W. Nord and F Frost) of Human Resource Reality: Putting Competence in Context. Her professional affiliations include the Academy of Management and the Society for Human Resource Management. She is currently an Associate Professor at the Rawls College of Business, Texas Tech University, and teaches survey and advanced courses in human resource management and organizational behavior.
Exodus from The Bible, Chapter 18 verses 13-24. I Kings from The Bible, Chapter 3 verses 16-27. Excerpt from An Inquiry Into the Nature and Causes of the Wealth of Nations, Adam Smith. Introduction from The Visible Hand, Alfred D. Chandler, Jr. Chapter 1 from Reengineering the Corporation, M. Hammer and J. Champy. Putting People First for Organizational Success, Jeffrey Pfeffer and John F. Veiga. The End of Business Schools? Jeffrey Pfeffer and Christina T. Fong. Company Puts Employees' Feet to the “Fire”, Dave Barry. The Calf Path from Poems that Live Forever, Samuel Foss. The Cracked Water Pot, Anonymous.
II. ISSUES OF SUCCESSFUL ENGAGEMENT.
Getting in Tune.
Maxwell's Warning from The Reckoning, David Halberstam. An Excess of Excellence, John Allen Paulos. The Journey from Novice to Master Manager from Beyond Rational Management, Robert Quinn.
Killer Results Without Killing Yourself, Michael B. Malone. Junior Mentors: 'Cross-Pollination' Benefits Old-Economy Companies, Diane E. Lewis. Giving an A from The Art of Possibility, Rosamund Stone Zander and Benjamin Zander.
Reading Clues and Signals.
From Expertise in Nursing Practice: Caring, Clinical Judgment, and Ethics, Patricia Benner, Christine A. Tanner, and Catherine A. Chesla. A Physician's View of the Nurse-Physician Relationship, Jack Douglas Scott. Criticizing Your Boss, Hendrie Weisinger and Norman M. Lobsenz. Civility Rediscovered from A World Waiting to be Born: Civility Rediscovered, M. Scott Peck. On That Fateful Day, Two Airlines Faced Their Darkest Scenario, Scott McCartney and Susan Carey. Weighing the Fast Track Against Family Values, Deirdre Fanning.
Learning the Language of Influence.
I Have a Dream, Martin Luther King, Jr. The 2,988 Words that Changed the Presidency: An Etymology, D.T. Max.
African American Experiences in Corporate America, Gail Dawson. Link.Com: A Silicon Valley Legend and Natalie Kramer's Story from Executive Women at Link.Com, Joanne Martin and Debra Meyerson. Link.Com: Ana Ibarra's Story from Executive Women at Link.Com, Joanne Martin and Debra Meyerson. Constructing Carly Fiorina: Gender and the Business Press, Linda A. Krefting. Looking Like America, Linda A. Krefting. Excerpt from Our Separate Ways, Ella Bell and Stella Nkomo.
Can't Do It All from Is This Where I Was Going, Natasha Josefowitz. Work at Home? First, Get Real, Susan B. Garland. Telecommuters Learn to Put Bosses at Ease and Get Promoted, Too, Joann S. Lublin.
III. ISSUES OF EFFECTIVE LEADERSHIP.
Practicing the Politics of Accomplishment.
We Don't Need Another Hero, Joseph Badaracco, Jr. Excerpt from The Invisible War: Pursuing Self-Interest at Work, Sam Culbert and John McDonough. Behind Open Doors: Colin Powell's Seven Laws of Power, Oren Harari.
Courage from Fusion Leadership: Unlocking the Subtle Forces that Change People and Organizations, Richard L. Daft and Robert H. Lengel. Epic of Survival: Shackleton, Caroline Alexander and Frank Hurley. Creating Courageous Organizations, Monica Worline.
Winning With Others.
The Creation, Anonymous. How Management Teams Can Have a Good Fight, Kathleen M. Eisenhardt, Jean L. Kahwajy, and L.J. Bourgeois III. Offbeat Majors Help CEOs Think Outside the Box, Del Jones. The Leader of the Future, William C. Taylor.
Sharpening Saws from Deep Change, Robert Quinn. Questions That Matter, Wayne Muller. The Learning Executive, Jim Collins. The Seven Habits—An Overview from The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change, Stephen R. Covey. Wild Geese, Mary Oliver. Cat's in the Cradle, Harry Chapin. If I Had My Life to Live Over, Nadine Stair.
Leading from Any Chair from The Art of Possibility, Rosamund Stone Zander and Benjamin Zander. The Invisible Leader from Sacred Hoops, Phil Jackson. Narcissistic Leaders: The Incredible Pros, The Inevitable Cons, Michael Maccoby.
IV. ISSUES OF SUSTAINED ORGANIZING.
Dealing with Pain and Trauma.
The Toxic Handler: Organizational Hero—And Casualty, Peter Frost and Sandra Robinson. The Pace Was Insane: Less Time, More Stress from White-Collar Sweatshop: The Deterioration of Work and Its Rewards in Corporate America, Jill Andresky Fraser. The Termination of Eric Clark, Clive Gilson. In Downsizing, Do Unto Others, Bob Evans. The Case of the Temperamental Talent, Lawrence R. Rothstein. Early PT Cruiser Took a Bruisin': But Resolute Workers Triumphed Over Obstacle to Quick Assembly, Elliot Blair Smith.
Understanding Control and Resistance.
Intimidation Rituals: Reactions to Reform, Rory O'Day. The Catbird Seat from The Thurber Carnival, James Thurber. Who Tempered Radicals Are and What They Do, Debra Meyerson. Juggling Act: More Plants Go 24/7, and Workers are Left at Sixes and Sevens, Timothy Aeppel.
Learning from Failure.
The Trickle-Down Effect: Policy Decisions, Risky Work, and the Challenger Tragedy, Diane Vaughan. The Vulnerable System: An Analysis of the Tenerife Air Disaster, Karl E. Weick. Prepare Your Organization to Fight Fires, Karl E. Weick. Death of a Salesman, Arthur Miller.
Increasing Resilience in Organizations.
Leading in Times of Trauma, Jane Dutton, Peter J. Frost, Monica C. Worline, Jacoba M. Lilius, and Jason M. Kanov. Up in the Air: Amid Crippled Rivals, Southwest Again Tries to Spread its Wings, Melanie Trottman. Improvisations in Green, Horatio E. Schwalm. Selflessness in Action from Sacred Hoops, Phil Jackson.
Coping with Moral Mazes.
Foreword from Enron Code of Ethics July 2000, Kenneth L. Lay. Invitations to Jeopardy from Moral Mazes, Robert Jackall. After Enron: The Ideal Corporation, John Byrne.
Wal Around the World, The Economist. Revisiting “Dangerous Liaisons” or Does the “Feminine-In-Management” Still Meet “Globalization”? Marta Calas and Linda Smircich. Remarks by AFL-CIO Secretary-Treasurer before the Academy of Management's Critical Management Studies Workshop, Richard Trumka.
V. CONVERSATIONS INTO THE 21st CENTURY.
The Value of the Human Moment from Connect, Edward M. Hallowell. Fallen Idols: The Overthrow of Celebrity CEOs, The Economist. Will the Corporation Survive? Peter Drucker. A Talk With Jeff Immelt, Stephen B. Shepard. At the Cliff Edge of Life from Crossing the Unknown Sea, David Whyte. The Child and the Starfish, Anonymous.