James H. Myers, Ph.D. was professor of marketing at the Drucker School at Claremont Graduate University, for 22 years. Prior to that, he taught for 20 years at the Graduate School of Business Administration, University of Southern California. Before entering academia, Myers was manager of the Management Research Division at the Prudential Insurance CompanyÂ¿s regional headquarters in Los Angeles. Myers is the author or coauthor of 7 books and more than 60 articles in the areas of marketing management, strategic marketing research, and customer satisfaction. He has also given many presentations on these and other topics to business and professional groups throughout the country. Myers has done extensive consulting in the areas of marketing research, market segmentation, product/service positioning, and new product opportunity identification. His clients have included Eastman Kodak, British Telecom, Frito-Lay, Gemini Management Consulting, and Pacific Gas & Electric Co.
Gary M. Mullet, Ph.D. is the principal of Gary Mullet Associates, Inc. He has taught at the University of Michigan, where he received his Ph.D., the University of Cincinnati, and Georgia Institute of Technology. His work experience includes Dow Chemical Company, Burke Marketing Research, and SDR. Mullet has published refereed papers in a diverse set of academic journals, including Journal of Marketing Research, Journal of the American Statistical Association, Australian Economic Papers, Decision Sciences, Public Personnel Management and Science, and several others. He is also coauthor of a long forgotten book in the field of thermodynamics. He has given several presentations at professional society meetings. A self-described recovering academic, MulletÂ¿s current client list includes both full-service marketing research firms of all sizes and end userÂ¿corporate marketing research departments.