Managerial Breakthrough / Edition 2

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Juran contends that the manager's basic function is to create change ("breakthrough") or prevent it ("control"), and demonstrates that each process is unvaryingly governed by a universal sequence of events. You'll learn the issues that arise, virtually without fail, whenever organizations introduce change; how to master an unvarying sequence of events that will enable you to overcome resistance to change, and break through to ever higher levels of performance; how to control any action or project under your supervision; how to achieve breakthrough in every area that determines a company's success - from attitudes ... to knowledge... to action; and when it's better to initiate change and when it's better to prevent it. Regardless of your field or product - whether you are a company president, superintendent, department head, foreperson, or a supervisor - this book will prove to be of immeasurable value to you. It is a book written for everyone who must achieve results, whether through the efforts of other people or through their own efforts.

In this 30th anniversary edition of a management classic, Dr. Joseph Juran builds on his sound and orderly approach to effective management. Incorporates new material on planning and other recently evolved issues, and expands on Juran's pioneering views of reengineering.

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Editorial Reviews

Introduces the principles of quality improvement as pioneered in the early 1960s. Juran contends that the manager's basic function is to create or prevent change, and demonstrates that each process is governed by a specific sequence of events. This edition features new material on quality planning and expands the author's views of quality improvement. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780070340374
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 1/1/1995
  • Edition description: Revised
  • Edition number: 2
  • Pages: 492
  • Product dimensions: 1.10 (w) x 6.00 (h) x 9.00 (d)

Table of Contents

Preface to the Revised Edition
Preface to the First Edition
Foreword: An Immigrant's Gift
A Note from the Publisher
1 Breakthrough and Control - A Contrast 1
2 Breakthrough - A Panoramic View 17
3 Breakthrough in Attitudes 31
4 The Pareto Principle 47
5 Mobilizing for Breakthrough in Knowledge 59
6 The Steering Arm 75
7 The Diagnostic Arm 99
8 Breakthrough in Knowledge - Diagnosis 119
9 Resistance to Change - Cultural Patterns 155
10 Breakthrough in Performance - Action 175
11 Transition to the New Level 189
12 Control - A Panoramic View 197
13 Choosing the Control Subject 215
14 The Unit of Measure 239
15 The Standard 255
16 The Sensor 281
17 Mobilizing for Decision Making 301
18 Interpretation 327
19 Decisions on the Difference 351
20 Taking Action 363
21 Managers, Breakthrough and Control 373
22 Completing the Trilogy: Quality Planning 401
Appendix A. Technical Addendum to Control - A Panoramic View 425
Appendix B. The Juran Trilogy 429
Suggested Readings 431
Index 435
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