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The Manager's Book of Decencies

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Overview

There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies.

This book shows the way.

Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or global, depends largely on its culture. Change a company's internal culture for the better, and results ...

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The Manager's Book of Decencies: How Small Gestures Build Great Companies

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Overview

There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies.

This book shows the way.

Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or global, depends largely on its culture. Change a company's internal culture for the better, and results skyrocket. But can a manager really adjust the culture of an entire work force, especially in a large corporation? Small decencies make it easy, and in this book Harrison describes dozens of such decencies, all field-tested by the best companies in the world. All represent small changes that produce big results.

Addressing concerns at every level of corporate culture, from the entry level to the CEO's office, Harrison shows how decencies will enhance communication, build teamwork, boost productivity, and create a stronger dedication to a shared mission company-wide. The Manager's Book of Decencies provides real-life examples of small decencies that result in major business impact, and that you can put to use in your company.

What is a Small Decency?

  • Greet coworkers authentically and personally
  • Remember to say thank you-or better yet, write thank you notes
  • For meetings you convene, be the first to sit down and the last to get up
  • Welcome visitors by name. Better yet call them “guests”
  • Answer your own telephone
  • Give away recognition when things go well; hoard responsibility when they don't
  • Convey bad news in person
  • When you make a mistake, admit it and apologize

The Manager's Book of Decencies delivers a top-to-bottom approach to creating the kind of positive corporate culture, which has shown time and again to improve performance, attract and retain top talent, promote well-behaved organizations, and advance a vision of shared values. This is crucial reading for every manager.

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Product Details

  • ISBN-13: 9780071486330
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 4/28/2007
  • Edition number: 1
  • Pages: 256
  • Sales rank: 551,288
  • Product dimensions: 6.20 (w) x 8.10 (h) x 0.87 (d)

Meet the Author

Steve Harrison is chairman of Lee Hecht Harrison, the global performance leader in career management and leadership consulting, and former chief ethics and compliance officer of Adecco Group, the largest HR solutions company in the world.

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Table of Contents


Foreword   Peter Ueberroth     vii
Acknowledgments     xi
Introduction     xiii
Small Changes, Big Results     1
We're Businesspeople, but First We're People     3
A Funny Thing Happened on the Way to Compliance     21
Leadership, Culture, and Decencies     39
Small Decencies in Action     63
Consideration Decencies     65
Recognition Decencies     81
Listening Decencies     97
Executive Humility Decencies     109
Separation Decencies     135
Building the Decent Organization     151
Bigger Decencies     153
Toward Great Places to Work     171
Five CEOs Who Get It     187
Your Turn: Putting Small Decencies into Action     203
Endnotes     211
Index     217
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