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The Manager's Guide to Performance Reviews / Edition 1

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Overview

Translated into 16 languages! The reader-friendly, icon-rich Briefcase Books series is must reading for all managers at every level.

All managers, whether brand new to their positions or well-established in the organizational hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their organizations.

For both managers and employees, performance reviews are too often viewed as negative and disciplinary. The Manager's Guide to Performance Reviewshelps managers instead make reviews both positive and proactive. It provides a step-by-step process for administering an effective performance review, one that will meet the organization's needs for employee appraisal while giving employees an honest sense of how they are performing and where they could improve. Also examined are various approaches to performance reviews, different forms and techniques, and more.

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Product Details

  • ISBN-13: 9780071421737
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 8/20/2003
  • Series: Briefcase Books Series
  • Edition number: 1
  • Pages: 180
  • Sales rank: 690,962
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.50 (d)

Meet the Author

Robert Bacal heads Bacal & Associates, a training and consulting firm, and the Institute for Cooperative Communication, a virtual company that researches and develops instructional materials to teach people how to communicate more effectively.

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Table of Contents

Preface
1 A Tale of Two Performance Reviews 1
2 Performance Reviews in the Scheme of Things 20
3 Understanding Performance - Good and Bad 38
4 Documenting Performance and Rating and Ranking Systems 51
5 Documenting Performance - Narrative, Critical Incident, MBO, 360-Degree Feedback, and Other Methods 66
6 Performance Planning - The Answer to Almost Any Review Problem 86
7 Review Meetings, Step by Step 102
8 Diagnosing, Problem Solving, and Ongoing Communication 121
9 Essential Communication Skills 139
10 The Rewards and Punishment Dilemma 164
11 Reviews with Employees of Different Stripes 180
12 Facing Real-World Problems 197
App Resources for Performance Reviews 215
Index 219
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