The Manager's Guide to Performance Reviews / Edition 1

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Techniques for Making Performance Reviews Productive and Positive—for Both Employees and Managers

For both managers and employees, performance reviews are too often viewed as "necessary evils"—an obligatory but onerous activity that no one likes. But it doesn't have to be that way. Manager's Guide to Performance Reviews details programs and procedures for using reviews and their results to improve employee morale, reduce managerial workload, and enhance individual and organizational performance. Let this latest addition to McGraw-Hill's popular, hands-on Briefcase Books series introduce you to a step-by-step process that will allow you to:

  • Document performance fairly and objectively
  • Accurately diagnose and point out performance issues
  • Tailor reviews to help employees improve their performance

Manager's Guide to Performance Reviews deconstructs and examines the entire review process. It outlines processes and procedures you can use to meet your organization's need for accurate employee appraisal as you provide your employees with an honest portrait of how they're performing, sincere kudos where they are deserved, and proactive suggestions on where their on-the-job performance could improve.

Briefcase Books are written specifically for today's busy manager. Each book features eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

[Key Terms icon] Clear definitions of key performance review terms and jargon

[Smart Managing icon] Ideas for intelligently managing the review process

[Tricks of the Trade icon] How-to hints and tips for getting the most from each review

[Mistake proofing icon] Advice for limiting costly performance review blunders

[Caution icon] Warning signs of pending review problems or even disasters

Examples of this book's performance review principles in action

[Tools icon] Boxes where you'll find specific performance review procedures

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Product Details

  • ISBN-13: 9780071421737
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 8/20/2003
  • Series: Briefcase Books Series
  • Edition number: 1
  • Pages: 180
  • Sales rank: 450,686
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.50 (d)

Meet the Author

Robert Bacal heads Bacal & Associates, a training and consulting firm, and the Institute for Cooperative Communication, a virtual company that researches and develops instructional materials to teach people how to communicate more effectively.

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Table of Contents

1 A Tale of Two Performance Reviews 1
2 Performance Reviews in the Scheme of Things 20
3 Understanding Performance - Good and Bad 38
4 Documenting Performance and Rating and Ranking Systems 51
5 Documenting Performance - Narrative, Critical Incident, MBO, 360-Degree Feedback, and Other Methods 66
6 Performance Planning - The Answer to Almost Any Review Problem 86
7 Review Meetings, Step by Step 102
8 Diagnosing, Problem Solving, and Ongoing Communication 121
9 Essential Communication Skills 139
10 The Rewards and Punishment Dilemma 164
11 Reviews with Employees of Different Stripes 180
12 Facing Real-World Problems 197
App Resources for Performance Reviews 215
Index 219
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