Manager's Portfolio of Model Performance Appraisals

Manager's Portfolio of Model Performance Appraisals

by Brandon Toropov
     
 

ISBN-10: 0138564515

ISBN-13: 9780138564513

Pub. Date: 09/01/1999

Publisher: Toolkit Media Group

Product Details

ISBN-13:
9780138564513
Publisher:
Toolkit Media Group
Publication date:
09/01/1999
Edition description:
BK&CD-ROM
Pages:
431
Product dimensions:
7.32(w) x 9.49(h) x 1.42(d)

Table of Contents

How This Book Will Help You xiii
Getting Started
1(14)
Setting Standards for Honest and Consistent Reviews
1(2)
Using a Rating System
2(1)
Using Job Descriptions
2(1)
Establishing Performance Criteria
3(4)
Getting the Point Across
3(1)
Quantifying Performance
4(1)
Getting the Point Across
5(1)
Qualifying Performance
6(1)
Getting the Point Across
7(1)
How Often Should Reviews Be Given?
7(6)
Implementing the Informal Interim Review
9(1)
Getting the Point Across
10(1)
What to Cover in a Formal Review
11(1)
Getting the Point Across
11(2)
What to Cover in a Special Review
13(1)
Postponing a Review
14(1)
Handling Performance Problems
14(1)
Assuring a Nondiscriminatory Review Process
15(4)
Avoiding Sexism
15(1)
Avoiding Racism
16(1)
Avoiding Age Discrimination
17(1)
Accommodating Employees with Disabilities
17(2)
Making Reasonable Accommodations
18(1)
Handling Complaints About the Workplace
18(1)
Focusing on Performance and Predetermined Job Requirements
18(1)
Putting It in Writing
19(14)
Words and Phrases to Avoid
19(2)
Just the Right Words!
21(12)
Excellent Employees
21(4)
Employees Who Need Improvement
25(4)
Employees Who Face Termination
29(4)
Model Evaluations for Secretarial and Clerical Workers
33(60)
Gauging Performance
34(2)
Performance Indicators
34(2)
Sample Reviews for Top-level Performers
36(17)
Sample Reviews for Mid-level Performers
53(20)
Sample Reviews for Poor Performers
73(20)
Model Evaluations for Trainers and Human Resource Professionals
93(62)
Gauging Performance
94(2)
Performance Indicators
94(2)
Sample Reviews for Top-level Performers
96(20)
Sample Reviews for Mid-level Performers
116(21)
Sample Reviews for Poor Performers
137(18)
Model Evaluations for Customer Service and Related Support Workers
155(54)
Gauging Performance
156(2)
Performance Indicators
156(2)
Sample Reviews for Top-level Performers
158(15)
Sample Reviews for Mid-level Performers
173(15)
Sample Reviews for Poor Performers
188(21)
Model Evaluations for Salespeople
209(60)
Gauging Performance
210(2)
Performance Indicators
210(2)
Sample Reviews for Top-level Performers
212(21)
Sample Reviews for Mid-level Performers
233(17)
Sample Reviews for Poor Performers
250(19)
Model Evaluations for Engineers, Programmers, and Other Technical Specialists
269(44)
Gauging Performance
270(2)
Performance Indicators
270(2)
Sample Reviews for Top-level Performers
272(18)
Sample Reviews for Mid-level Performers
290(16)
Sample Reviews for Poor Performers
306(7)
Model Evaluations for Administrative and Support Workers
313(54)
Gauging Performance
314(2)
Performance Indicators
314(2)
Sample Reviews for Top-level Performers
316(21)
Sample Reviews for Mid-level Performers
337(22)
Sample Reviews for Poor Performers
359(8)
Model Evaluations for Managers
367(52)
Gauging Performance
368(3)
Performance Indicators
368(3)
Sample Reviews for Top-level Performers
371(18)
Sample Reviews for Mid-level Performers
389(11)
Sample Reviews for Poor Performers
400(19)
Handling Salary Reviews Successfully
419(8)
Defusing High Emotions During the Face-to-Face Meeting
420(1)
Successful Interpersonal Strategies
420(1)
Sample Salary Reviews
421(5)
The Writing Style to Use
421(3)
The Writing Style Not to Use
424(2)
Sample Memo for Salary Increase
426(1)
Preparing a Paper Trail for a Worker You Wish to Terminate
427(3)
When It Is Time to Part Company
427(1)
Why You (Often) Can't Just Fire the Person
428(1)
What You Must Establish on Paper
428(1)
Sample Documentation
429(1)
What May Not Go into the Evaluation
429(1)
Face-to-Face Meetings with the Worker
430(1)
The Waiting Game
430(1)
When Is It Time to Schedule the Termination Meeting?
430(1)
Termination Strategies
430

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >