Managing Business Process Flows / Edition 3

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Overview

A structured, data-driven approach to understanding core operations management concepts.

Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.

The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter–all of which are illustrated with contemporary examples from practice.

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Editorial Reviews

Booknews
A text/CD-ROM for MBA level operations management courses, presenting a process-flows approach to studying core concepts. This approach concentrates on modeling and understanding the process and its flows, studying causal relationships between process structure and performance metrics, and formulating implications for managerial actions by filtering out managerial levers. The CD-ROM contains a version of Process Model, a simulation software that provides a graphical method of testing and improving business processes, plus tutorials. Exercises are available on a Web site. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780136036371
  • Publisher: Prentice Hall
  • Publication date: 8/4/2011
  • Edition description: New Edition
  • Edition number: 3
  • Pages: 360
  • Product dimensions: 7.90 (w) x 9.90 (h) x 0.80 (d)

Table of Contents

PART I: PROCESS MANAGEMENT AND STRATEGY
Chapter 1: Products, Processes, and Performance
Chapter 2: Operations Strategy and Management
PART II: PROCESS FLOW METRICS
Chapter 3: Process Flow Measures
Chapter 4: Flow-Time Analysis
Chapter 5: Flow Rate and Capacity Analysis
Chapter 6: Inventory Analysis
PART III: PROCESS FLOW VARIABILITY
Chapter 7: Managing Flow Variability: Safety Inventory
Chapter 8: Managing Flow Variability: Safety Capacity
Chapter 9: Managing Flow Variability: Process Control and Capability
PART IV: PROCESS INTEGRATION
Chapter 10: Lean Operations: Process Synchronization and Improvement
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