Managing by Storying Around: A New Method of Leadership


Managing by Storying Around means telling stories to communicate the important points that advice, demands, and rah-rah can't convey. Here Armstrong offers his best stories for readers to tell in their own companies, and explains how to write and tell your own stories.
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Managing by Storying Around means telling stories to communicate the important points that advice, demands, and rah-rah can't convey. Here Armstrong offers his best stories for readers to tell in their own companies, and explains how to write and tell your own stories.
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Product Details

  • ISBN-13: 9780385421546
  • Publisher: Crown Publishing Group
  • Publication date: 3/1/1992
  • Edition description: 1st ed
  • Pages: 272
  • Sales rank: 847,079
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.75 (d)

Table of Contents

Introduction xv
I. A New Form of Leadership 1
1. Management by Storytelling? 3
2. Why Tell Stories? 7
3. Leadership by Storying Around 10
4. How to Story Around 12
5. Is This Too Far Out? 15
II. Stories to Inspire Self-Management 19
6. The Cafeteria 21
7. The Time Clock 23
8. Production Bonus 25
9. Sick Days 28
10. The Blue-Tag Special 31
III. Stories to Make People Brave and Wise 35
11. Leaders Make Mistakes, Too 37
12. The $5 Thank-you 40
13. Be Yourself, But... 42
IV. Stories About Core Values 45
14. Lead Us Not into Temptation 47
15. Our Promise to Fred Kemp 50
16. The Cocktail Bomb 53
17. The $125,000 Thank-you 55
18. Surprise! There Are Twenty-four Hours in the Day 57
V. Stories About Heroic People 61
19. F-L-O-W-E-R-S Spells Pride 63
20. Thanksgiving Day 65
21. 'Twas the Night Before Christmas 68
VI. Stories to Kick-start Urgency 71
22. [check mark] 73
23. The Salesman Who Quit Selling 76
VII. Stories That Make Our Policy Manual Obsolete 79
24. T&E 81
25. Organizational Charts and Job Descriptions 84
26. Who's the Boss? 86
27. Responsible Cheating 89
28. Why Garfield Had to Die 91
VIII. Stories About Dealing with Troublemakers 95
29. Bozo Cancer 97
30. The S.O.B. 99
31. Did You Hear the Latest Rumor? 102
IX. Stories to Honor Quality and Service 105
32. Japanese Grocery Shopping 107
33. You Get What You Pay For--or Do You? 109
34. Quality Is in the Eye of the Beholder 112
35. Sweetened Ice Tea 115
36. Trash-Can Service 117
37. "You Want It When?" 120
38. Dr. Deming Would Be Proud 122
X. Stories to Honor Partnerships 125
39. The Endangered Buffalo 127
40. It's Free for the Taking 129
41. Train Your Vendors 131
XI. Stories to Turn Us into Change-Gourmets 133
42. "Shut Up and Eat Your M&Ms" 135
43. Make Me a Copy 138
44. Batteries, Batteries, Who's Got the Batteries? 141
45. What We Learned from Our College "Scholarship" Program 143
XII. Stories to Boost Creativity 147
46. I'm Happy They're All Laughing at Me 149
47. Our Toilet-Paper Secret 152
48. The Resume 154
49. Hurrah for Hollywood 156
XIII. Stories to Make Everyone a Leader 159
50. The Tin Box 161
51. Business Is Serious Stuff 163
52. You Never Get a Second Chance to Make a First Impression 167
53. Promises Kept 170
54. Friday Clean-Up Time 173
55. Mopping the Shop Floor 175
56. Go Directly to Jail--and Collect $200 178
XIV. Stories to Inspire Innovation 181
57. Mr. Iacocca, Meet Mr. Ghassayi 183
58. Small Starts 186
59. Don't Reinvent the Wheel 188
60. K.I.S.S. 190
61. We're Shameless Thieves 192
62. Drilling Holes 194
XV. Stories to Get People to Communicate About Things Worth Communicating About 197
63. The Flasher 199
64. Perception Is All that Counts 201
65. Is the Grass Always Greener? 203
66. Y CN'T U RD THIS? 206
67. Small Words, Active Verbs 209
XVI. Stories About Why Small Is Beautiful 211
68. Red, White, and Blue 213
69. The Throne 215
70. Lites 217
XVII. Stories About Finding New Sources of Profit 219
71. Hidden Assets: Your Retirees 221
72. Forty-five Years of Service 224
73. Space: The Final Frontier 227
74. The Golden Weed Award 230
75. The $1.2-Million Maintenance Man 233
76. Good Things Come in Small Packages 235
XVIII. Stories About How to Tell Stories 237
77. Glimpses into the Future 239
78. A Story About Storytelling 241
79. How to Write a Story 244
80. Write Your Own Story Here 246
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