Managing Client Anger / Edition 1

Hardcover (Print)
Buy New
Buy New from
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 96%)
Other sellers (Hardcover)
  • All (9) from $1.99   
  • New (4) from $34.99   
  • Used (5) from $1.99   


The author of I Can't Get Over It explains what therapists can do to cope effectively when clients direct anger at them.

The purpose of this book is to help increase a therapist's effectiveness in coping with clients when they become angry. It provides guidelines for creating a therapeutic environment in which it is emotionally safe for a client to express anger, while being assured of one's ability to identify and defuse potentially dangerous encounters.

This book examines the diverse sources of client anger at therapists and other helping professionals, and outlines the ways in which this anger can manifest itself. It includes guidelines for judging a client's potential for crossing the line from anger to assaultive behaivior, and will add to a practitioner's database about how to increase comfort level with angry clients and how to manage the stress, shame, and anxiety that are natural reactions on the part of any helping professional faced with rage intead of gratitude.

Disc. theoretical issues; assessment, violence & safety; calming, soothing & teaching strategies; sample dialogs.

Read More Show Less

Product Details

  • ISBN-13: 9781572241237
  • Publisher: New Harbinger Publications
  • Publication date: 1/1/2000
  • Series: Professional Series
  • Edition number: 1
  • Pages: 276
  • Product dimensions: 7.00 (w) x 10.00 (h) x 0.69 (d)

Meet the Author

Aphrodite T. Matsakis, PhD, is an internationally recognized expert in trauma and the author of several books dealing with traumatic reactions, including I Can't Get Over It!, Trust After Trauma, The Rape Recovery Handbook, and Vietnam Wives: Women and Children Facing the Challenge of Living with Veterans with Post-Traumatic Stress Disorder. Matsakis has over thirty-five years of experience working with veterans, abused persons, and other trauma survivors; has taught at several major universities; and has conducted dozens of seminars for trauma survivors and trauma therapists.
Read More Show Less

Table of Contents

Introduction 1
1 Know Thyself: An Anger Inventory 7
2 Reading a Client Accurately: Information Gathering 21
3 Possible Sources of Client Anger 57
4 Assessing the Degree and Intensity of Client Anger 87
5 Controlling the Session 101
6 The Issue of Perspective 109
7 Responding to Client Anger 127
8 Special Populations 141
9 Ethnic Minorities 165
10 Women 179
11 Difficult Clients 199
12 Sexual Minorities 207
13 The Physically Challenged and Clients With Chronic Illnesses 219
A Final Word 229
App. A: Further Reading 233
App. B: Decision Tree 237
References 241
Index 253
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)