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Managing Client Anger / Edition 1

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Overview

The author of I Can't Get Over It explains what therapists can do to cope effectively when clients direct anger at them.

The purpose of this book is to help increase a therapist's effectiveness in coping with clients when they become angry. It provides guidelines for creating a therapeutic environment in which it is emotionally safe for a client to express anger, while being assured of one's ability to identify and defuse potentially dangerous encounters.

This book examines the diverse sources of client anger at therapists and other helping professionals, and outlines the ways in which this anger can manifest itself. It includes guidelines for judging a client's potential for crossing the line from anger to assaultive behaivior, and will add to a practitioner's database about how to increase comfort level with angry clients and how to manage the stress, shame, and anxiety that are natural reactions on the part of any helping professional faced with rage intead of gratitude.

Disc. theoretical issues; assessment, violence & safety; calming, soothing & teaching strategies; sample dialogs.

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Product Details

  • ISBN-13: 9781572241237
  • Publisher: New Harbinger Publications
  • Publication date: 1/1/2000
  • Series: Professional Series
  • Edition number: 1
  • Pages: 276
  • Product dimensions: 7.00 (w) x 10.00 (h) x 0.69 (d)

Meet the Author


Aphrodite T. Matsakis, PhD, is an internationally recognized expert in trauma and the author of several books dealing with traumatic reactions, including I Can't Get Over It!, Trust After Trauma, The Rape Recovery Handbook, and Vietnam Wives: Women and Children Facing the Challenge of Living with Veterans with Post-Traumatic Stress Disorder. Matsakis has over thirty-five years of experience working with veterans, abused persons, and other trauma survivors; has taught at several major universities; and has conducted dozens of seminars for trauma survivors and trauma therapists.
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Table of Contents

Preface
Acknowledgments
Introduction 1
1 Know Thyself: An Anger Inventory 7
2 Reading a Client Accurately: Information Gathering 21
3 Possible Sources of Client Anger 57
4 Assessing the Degree and Intensity of Client Anger 87
5 Controlling the Session 101
6 The Issue of Perspective 109
7 Responding to Client Anger 127
8 Special Populations 141
9 Ethnic Minorities 165
10 Women 179
11 Difficult Clients 199
12 Sexual Minorities 207
13 The Physically Challenged and Clients With Chronic Illnesses 219
A Final Word 229
App. A: Further Reading 233
App. B: Decision Tree 237
References 241
Index 253
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