Managing Conflict In Organizations / Edition 3

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This is a revised and updated edition of Rahim's classic work. It provides a systematic approach to the management of organizational conflict. Conflict in organizations is classified as intrapersonal, interpersonal, intragroup, and intergroup. The management of these four types of conflicts involves, according to Rahim, the diagnosis of and intervention of conflicts. Intervention is needed to maintain a moderate amount of conflict at the individual, group, and intergroup levels. This enables the organization's members to learn Rahim's five classic styles of handling interpersonal conflict (integrating, obliging, dominating, avoiding, and compromising) so that they can deal with different situations effectively.
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Editorial Reviews

Develops a design for the effective management of conflict at various levels in an organization. Chapters cover organizational learning, intra- and interpersonal conflict, and intra- and intergroup conflict. Includes four cases, and nine detailed group exercises to be conducted with organization members. Can be used as a supplement in courses on organizational behavior, psychology, and development. This second edition contains new chapters on measurement of conflict, organizational learning and effectiveness, and ethics and morality. Rahim teaches management at Western Kentucky University. Annotation c. Book News, Inc., Portland, OR (
From the Publisher

“...I recommend this work for every serious management library, personal and institutional, for those teaching in the area of conflict management, and for anyone who wants to learn conflict management well enough to do consulting work in this important field.”

The International Journal of Conflict Management

"...Rahim combines an impressive literature review, several empirical studies unique to this work, and textbook-style exercises. This book is a useful resource for business managers as well as undergraduate and graduate students of organizational behavior, organizational and industrial psychology, or organizational communication. Recommended"

G.E. Kaupins, Choice

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Product Details

  • ISBN-13: 9781567202625
  • Publisher: ABC-CLIO, Incorporated
  • Publication date: 12/1/2000
  • Edition description: 3RD
  • Edition number: 3
  • Pages: 310
  • Lexile: 1400L (what's this?)
  • Product dimensions: 6.14 (w) x 9.21 (h) x 0.75 (d)

Meet the Author

M. Afzalur Rahim is University Distinguished Professor of Management and Hays Watkins Research Fellow at Western Kentucky University. He is the founder of the International Journal of Organizational Analysis and the International Journal of Conflict Management, the editor of Transaction’s book series Current Topics in Management, and author of twenty books.

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Table of Contents

Tables and Figures
1 Introduction 1
Social Conflict 1
Organizational Conflict 6
2 Nature of Conflict 15
Defining Conflict 15
Classifying Conflict 19
Measurement of Conflict 28
3 Conflict Management Design 37
Defining Conflict Management 37
Conflict Management and Leadership Theories 45
Organizational Effectiveness 46
Process of Managing Conflict 50
4 Intrapersonal Conflict 57
Types of Intrapersonal Conflict 57
Role 58
Role Conflict 59
Role Ambiguity 60
A Model of Role Conflict and Ambiguity 61
Consequences of Role Conflict 62
Managing Intrapersonal Conflict 63
5 Interpersonal Conflict 75
Prisoner's Dilemma 75
A Model of Conflict 77
Consequences of Interpersonal Conflict 80
Negotiation 81
Managing Interpersonal Conflict 83
6 Intragroup Conflict 101
Types of Groups 102
Effects of Intragroup Conflict 103
Managing Intragroup Conflict 106
7 Intergroup Conflict 119
Dynamics of Intergroup Conflict 120
Effects of Intergroup Conflict 123
Managing Intergroup Conflict 124
8 Epilogue 137
A Design for Managing Conflict 138
Ethics of Managing Conflict 147
Appendix A: Cases 151
Appendix B: Exercises 162
Appendix C: Collegiate Norms 187
References 197
Author Index 217
Subject Index 223
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