Managing, Controlling, and Improving Quality / Edition 1

Hardcover (Print)
Rent from
(Save 75%)
Est. Return Date: 07/26/2015
Buy New
Buy New from
Buy Used
Buy Used from
(Save 37%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $87.21
Usually ships in 1-2 business days
(Save 50%)
Other sellers (Hardcover)
  • All (12) from $87.21   
  • New (6) from $138.60   
  • Used (6) from $87.21   


This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or excessive variability, statistical tools and other analytical methods play an important role in solving these problems. However, these techniques need to be implemented within a management structure that will ensure success. This text focuses on both the management structure and the statistical and analytical tools. It organizes and presents this material according to many years of teaching, research, and professional practice across a wide range of business and industrial settings.

Read More Show Less

Editorial Reviews

From the Publisher
“Your book Managing, Controlling, and ImprovingQuality worked out very well in my senior-level class in thepast fall semester. Actually students really liked the book. Iplanned to cover a little bit of acceptance sampling plans but Ididn’t have sufficient time. I did cover Chapter 9Reliability though. It was a great mix of managing aspects ofquality, tools and techniques of quality control and design ofexperiments, plus a little bit of reliability. Students were happyand I was also happy. We will keep using this book which is idealfor my class.”
Dr. Byung Rae Choe, Indiana University ofPennsylvania
Read More Show Less

Product Details

  • ISBN-13: 9780471697916
  • Publisher: Wiley
  • Publication date: 4/12/2010
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 520
  • Sales rank: 759,552
  • Product dimensions: 8.20 (w) x 10.10 (h) x 0.90 (d)

Table of Contents

Chapter 1. Introduction to Quality.

1.1 The Meaning of Quality and Quality Improvement.

1.2 A Brief History of Quality Control and Improvement.

1.3 Statistical Methods for Quality Control and Improvement.

1.4 Quality and Productivity.

1.5 Quality Costs.

1.6 Legal Aspects of quality.

1.7 Implementing Quality Improvement.

Chapter 2. Management Aspects of Quality.

2.1 Introduction.

2.2 Quality Philosophy and Management Strategies.

2.3 The DMAIC Process.

Chapter 3. Tools and Techniques for Quality Control andImprovement.

3.1 Introduction.

3.2 Chance and Assignable Causes of Quality Variation.

3.3 The Control Chart.

3.4 The Rest of the Magnificent Seven.

3.5 Implementing SPC in a Quality Improvement Program.

3.6 An Application of SPC.

3.7 Applications of Quality Process and Quality ImprovementTools in Transactional

and Service Businesses.

Chapter 4. Statistical Inference about Product andProcess Quality.

4.1 Describing Variation.

4.2 Probability Distributions.

4.3 The Normal Distribution.

4.4 Statistical Inference.

4.5 Statistical Inference for a Single Sample.

4.6 Statistical Inference for Two

Chapter 5. Control Charts for Variables.

5.1 Introduction.

5.2 and R x Charts.

5.3 and S Charts.

5.4 Shewart Control Chart for Individual Measurements.

5.5 Summary of Procedures for , R, S, andIndividuals Charts.

5.6 Example Applications of , R, S, andIndividuals Charts.

5.7 Cumulative Sum Control Charts.

5.8 Exponentially Weighted Moving Average Control Charts.

5.9 Process Capability Analysis Using Control Charts.

Chapter 6. Control Charts for Attributes.

6.1 Introduction.

6.2 The Control Chart for Fraction Nonconforming.

6.3 Control Charts for Nonconformities (Defects).

6.4 Choice between Attributes and Variables Control Charts.

6.5 Guidelines for Implementing Control Charts.

Chapter 7. Lot-by-Lot Acceptance SamplingProcedures.

7.1 The Acceptance Sampling Problem.

7.2 Single-Sampling Plans for Attributes.

7.3 Double, Multiple, and Sequential Sampling.

7.4 Military Standard 105E (ANSI/ASQC Z1.4, ISO 2859).

7.5 The Dodge–Romig Sampling Plans.

7.6 Military Standard 414 (ANSI/ASQ Z1.9).

7.7 Chain Sampling.

7.8 Continuous Sampling.

7.9 Skip-Lot Sampling Plans.

Chapter 8. Process Design and Improvement withDesigned Experiments.

8.1 What Is Experimental Design?

8.2 Examples of Designed Experiments in Process and ProductImprovement.

8.3 Guidelines for Designing Experiments.

8.4 The Analysis of Variance.

8.5 Factorial Experiments.

8.6 The 2k Factorial Design.

8.7 Fractional Replication of the 2k Design.

8.8 Response Surface Methods.

8.9 Robust Product and Process Design.

Chapter 9. Reliability.

9.1 Basic Concepts of Reliability.

9.2 Life Distributions.

9.3 Instantaneous Failure Rate.

9.4 Life Cycle Reliability.

9.5 Determining System Reliability from ComponentReliabilities.

9.6 Life Testing and Reliability Estimation.

9.7 Availability and Maintainability.

9.8 Failure Mode and Effects Analysis.




A. I Summary of Common Probability Distribution Cities Used inQuality Control and Improvement.

A. II Cumulative Standard Normal Distribution.

A. III Percentage Points of the Distribution.

A. IV Percentage Points of the t Distribution.

A. V Percentage Points of the F Distribution.

A. VI Factors for Constructing Variables Control Charts.

Answers to Selected Exercises.


Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)