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This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or excessive variability, statistical tools and other analytical methods play an important role in solving these problems. However, these techniques need to be implemented within a management structure that will ensure success. This text focuses on both the management structure and the statistical and analytical tools. It organizes and presents this material according to many years of teaching, research, and professional practice across a wide range of business and industrial settings.
“Your book Managing, Controlling, and ImprovingQuality worked out very well in my senior-level class in thepast fall semester. Actually students really liked the book. Iplanned to cover a little bit of acceptance sampling plans but Ididn’t have sufficient time. I did cover Chapter 9Reliability though. It was a great mix of managing aspects ofquality, tools and techniques of quality control and design ofexperiments, plus a little bit of reliability. Students were happyand I was also happy. We will keep using this book which is idealfor my class.”
—Dr. Byung Rae Choe, Indiana University ofPennsylvania