Managing Conversations With Hostile Adults: Strategies for Teachers / Edition 1

Managing Conversations With Hostile Adults: Strategies for Teachers / Edition 1

by Georgia J. Kosmoski, Dennis R. Pollack
     
 

ISBN-10: 0803968116

ISBN-13: 9780803968110

Pub. Date: 01/28/2001

Publisher: SAGE Publications

The real-life vignettes and practical analysis, resulting from more than 250 surveys and in-depth interviews, take you from reactive to proactive when facing real-world situations.

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Overview

The real-life vignettes and practical analysis, resulting from more than 250 surveys and in-depth interviews, take you from reactive to proactive when facing real-world situations.

Product Details

ISBN-13:
9780803968110
Publisher:
SAGE Publications
Publication date:
01/28/2001
Edition description:
New Edition
Pages:
128
Product dimensions:
6.00(w) x 9.00(h) x (d)

Table of Contents

Defusing the Angry Screamer
Dealing with Public Humiliation
Handling Parents with Blinders
Neutralizing One Under the Influence of Drugs or Alcohol
Refusing to Be Coerced
Confronting a Colleague Who Steals Your Work
Surviving a False Sexual Accusation
Curbing the School Gossip
Reversing a Non-Supportive Action
What Works
The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations

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