Managing Core Public Services / Edition 1

Managing Core Public Services / Edition 1

by David McKevitt, McKevitt
     
 

ISBN-10: 0631193111

ISBN-13: 9780631193111

Pub. Date: 12/11/1998

Publisher: Wiley

This major UK text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.  See more details below

Overview

This major UK text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

Product Details

ISBN-13:
9780631193111
Publisher:
Wiley
Publication date:
12/11/1998
Pages:
304
Product dimensions:
7.00(w) x 10.00(h) x 0.69(d)

Table of Contents

Acknowledgements
List of Tables
List of Figures
Glossary of Terms
List of Acronyms and Abbreviations
1Introduction1
2Managing in the Core Public Services12
3Service Delivery - Meeting Citizen Needs37
4Managing Resources for Social Gain68
5Strategic Control of Core Public Services97
6Organizational Structures for Effective Service Delivery119
7Managing Professionals142
8Review of Reform Programmes167
App. I: Case Studies175
App. II: Questionnaire265
References273
Index279

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