Managing Core Public Services / Edition 1

Managing Core Public Services / Edition 1

by David McKevitt, McKevitt
     
 

This major UK text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK. See more details below

Overview

This major UK text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

Product Details

ISBN-13:
9780631193111
Publisher:
Wiley
Publication date:
12/11/1998
Pages:
304
Product dimensions:
7.01(w) x 10.00(h) x 0.69(d)

Meet the Author

David McKevitt is Senior Lecturer at the University of Limerick, Eire. He is also the co-editor of Cases in Public Services Management with Alan Lawton (Blackwell, 1995).

Table of Contents

Acknowledgements
List of Tables
List of Figures
Glossary of Terms
List of Acronyms and Abbreviations
1Introduction1
2Managing in the Core Public Services12
3Service Delivery - Meeting Citizen Needs37
4Managing Resources for Social Gain68
5Strategic Control of Core Public Services97
6Organizational Structures for Effective Service Delivery119
7Managing Professionals142
8Review of Reform Programmes167
App. I: Case Studies175
App. II: Questionnaire265
References273
Index279

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