Managing Crises Before They Happen: What Every Executive and Manager Needs to Know about Crisis Management

Overview

"From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years. Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this--and what can be done to reverse this disturbing trend?
According to Ian Mitroff, one...
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Overview

"From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years. Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this--and what can be done to reverse this disturbing trend?
According to Ian Mitroff, one of the world's leading experts on crisis management, the rise in the crisis rate is due to an ingrained ""it-can't happen-to-us"" mentality--which, in turn, leads to a total lack of preparedness for crises. His solution? Find out in Managing Crises Before They Happen. This fascinating book provides readers with a powerful framework that will help them:
* Recognize the early warning signals that almost always precede a crisis
* Focus on the big picture, not just the details
* Avoid becoming either the victim or the villain in a crisis situation
* Understand the importance of personal character, corporate culture, and thinking outside the box to effective crisis management
* Learn from one crisis things that can prevent or ameliorate the next."
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Editorial Reviews

Booknews
Reveals specific features of corporate culture that enable crises to erupt and flourish, offers practical advice and philosophical insights, and provides a framework for controlling and containing damage. Emphasizes proactive measures, and presents a model that explains detection of warning signals and the role of key factors such as stakeholders and risks. Tells how to prepare a robust crisis portfolio containing advance preparations, and how to construct a "worst case scenario." Mitroff teaches business at the University of Southern California. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780814473283
  • Publisher: AMACOM
  • Publication date: 9/28/2000
  • Pages: 192
  • Sales rank: 1,293,355
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.44 (d)

Meet the Author

"Ian I. Mitroff, Ph.D. (Manhattan Beach, CA) is the Harold Quinton Distinguished Professor of Business Policy at the Marshall School of Business, University of Southern California. He is also president of the consulting firm Comprehensive Crisis Management and the author or coauthor of 20 books, including A Spiritual Audit of Corporate America, Smart Thinking for Crazy Times, The Essential Guide to Managing Corporate Crises, and The Unbounded Mind.

Gus Anagnos is vice president of Comprehensive Crisis Management."

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Table of Contents

"From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years. Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this—and what can be done to reverse this disturbing trend?

According to Ian Mitroff, one of the world's leading experts on crisis management, the rise in the crisis rate is due to an ingrained "it-can't happen-to-us" mentality—which, in turn, leads to a total lack of preparedness for crises. His solution? Find out in Managing Crises Before They Happen. This fascinating book provides readers with a powerful framework that will help them:

• Recognize the early warning signals that almost always precede a crisis

• Focus on the big picture, not just the details

• Avoid becoming either the victim or the villain in a crisis situation

• Understand the importance of personal character, corporate culture, and thinking outside the box to effective crisis management

• Learn from one crisis things that can prevent or ameliorate the next."

Read More Show Less

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