Managing Crises: Expert Solutions to Everyday Challenges [NOOK Book]


Crises--anything from a natural disaster to a data-security breach to the defection of your best employee--can prevent you from carrying out your business operations. But with good planning, you can minimize the impact of a potential ...
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Managing Crises: Expert Solutions to Everyday Challenges

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Crises--anything from a natural disaster to a data-security breach to the defection of your best employee--can prevent you from carrying out your business operations. But with good planning, you can minimize the impact of a potential disaster.

This book shows you how to:
· Avoid a crisis entirely
· Lay the groundwork for managing a crisis
· Know when a crisis is imminent
· Contain and resolve a crisis
· Learn from each crisis you've resolved
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Product Details

  • ISBN-13: 9781422163863
  • Publisher: Harvard Business Review Press
  • Publication date: 4/10/2008
  • Series: Pocket Mentor
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 76
  • File size: 904 KB

Table of Contents

Mentor's Message: The Power of Effective Crisis Management

Managing Crises: The Basics 1

What Is a Crisis? 3

Natural or company-related events 5

Technology breakdowns 6

Economic and market forces 8

Business-relationship crises 9

Six stages of crisis management 10

Stage 1 Avoiding the Crisis 13

Conducting a crisis audit 15

Spotlight on the four major crisis areas 17

Stage 2 Preparing to Manage the Crisis 19

Recognizing the risks and costs 20

Developing a crisis plan 21

Forming a crisis-management team 22

Creating a communications and resource plan 24

Stage 3 Recognizing the Crisis 27

Is it a crisis? 28

If it is a crisis, how will you deal with it? 30

Stage 4 Containing the Crisis 33

Demonstrating decisiveness and compassion 34

Communicating about the crisis 37

Stage 5 Resolving the Crisis 41

Managing the emotions 42

Understanding the leader's role 45

Taking action 46

Stage 6 Learning from the Crisis 49

Reviewing how the crisis was handled 51

Planning for the next one 51

Tracking results 53

Tips and Tools 55

Tools for Managing Crises 57

Test Yourself 65

Answers to test questions 68

To Learn More 71

Sources for Managing Crises 75

Notes 77

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