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Managing Cultural Differences: Global Leadership Strategies for the Twenty-First Century (Managing Cultural Differences Series) / Edition 6
     

Managing Cultural Differences: Global Leadership Strategies for the Twenty-First Century (Managing Cultural Differences Series) / Edition 6

by Philip R. Harris
 

ISBN-10: 0750677368

ISBN-13: 9780750677363

Pub. Date: 02/27/2004

Publisher: Taylor & Francis

Business/Management [shelving code]

Managing Cultural Differences: Global Leadership Strategies for the 21st Century Twenty-Fifth Anniversary Edition

Phillip R. Harris, Robert T. Moran and Sarah V. Moran

"Remarkable new edition. …remains a must for every… student in cross-cultural management."
- Professor Dominque Xardel, ESSEC Graduate

Overview

Business/Management [shelving code]

Managing Cultural Differences: Global Leadership Strategies for the 21st Century Twenty-Fifth Anniversary Edition

Phillip R. Harris, Robert T. Moran and Sarah V. Moran

"Remarkable new edition. …remains a must for every… student in cross-cultural management."
- Professor Dominque Xardel, ESSEC Graduate School of Business, Paris

"If you work with cross-cultural teams in a global context, this expertly written book will become an essential travel companion. It provides insights into cultural differences, helps you become more culturally self-aware, and provides a framework for negotiating the cultural landscapes in which your business and social transactions are conducted."
- Dr. Benjamin J. Broome, Professor, Intercultural Communication, Arizona State University

"'Managing Cultural Differences' provides the best in-depth and practical insight for interacting with other cultures that are searching to engage with you."
- Thaddeus J. Crawford, Vice President, Business Development, Direct Alliance Corporation

"This is an excellent book that expertly covers the most important essentials for effective cross-cultural communications and global enterprise. I highly recommend it for anyone who works and travels anywhere in the world."
- Harry Owens, Jr., MD, MIM, Consultant, International Health and Medical Management, Bend, Oregon, USA
“…Instructors who have used previous editions will be delighted with the new materials that bring the text up to date, while those who adopt it for the first time will soon realize why the book has been so useful for the past 24 years.”
- Joseph R. D'Cruz, University of Toronto

"An outstanding book and mandatory reading for all leaders of teams acting in the global arena. It sharpens sensitivities for cultural differences, dismantles prejudices and helps to avoid common mistakes which can negatively impact business relationships."
- Dr. Thomas Maertins, Head Development Basel, Novartis Animal Health Inc., Switzerland

"No matter how many times I've read or referred to this book, it feels like I'm reading it for the first time again. I believe this is because I continue to have new cultural experiences either through work, travel, or political events which bring added richness to the concepts presented. As you become more aware of culture, you realize its impact on our lives and world events."
- Kim Lipshutz, HR Director, Crop Genetics Research, DuPont Agriculture and Nutrition

"Harris, Moran, and Moran have constructed an extremely valuable network of resources for the multicultural manager. They provide new pathways to competence on a global scale grounded in empirical research and illustrated by fascinating stories and examples throughout.
- Paul B. Pedersen, Professor Emeritus, Syracuse University, Visiting Professor, University of Hawaii

This new edition of this bestselling text has been completely updated to reflect the numerous global changes that have occurred since 1999: globalization, SARS, AIDS, the handover of Hong Kong, and so forth. Issues of terrorism and state security as they affect culture and business are discussed substantially. Included throughout are several region and country descriptions, as well as demographic data, graphs and maps. Managing Cultural Differences, 6th Edition zeroes in on culture as the crucial dimension and educates the reader about the cultures around the world.

About the Authors:
Dr. Philip R. Harris is President of Harris International, Ltd. in LaJolla, California. Robert T. Moran is Professor of International Management, Emeritus at Thunderbird University, The American Graduate School of International Management in Phoenix, Arizona.
Sarah V. Moran earned her Masters Degree in Organizational and Intercultural Communications from Arizona State University.

Product Details

ISBN-13:
9780750677363
Publisher:
Taylor & Francis
Publication date:
02/27/2004
Series:
Managing Cultural Differences
Edition description:
25th Anniversary Edition
Pages:
600
Product dimensions:
7.00(w) x 10.00(h) x (d)

Table of Contents

Forewordxi
Prologuexiii
Acknowledgementxvi
Unit 1Cultural Impacts on Global Management
1Global Leaders and Culture2
Culture and Its Characteristics4
Systems Approach to Culture10
Key Cultural Terminology12
Cultural Understanding and Sensitivity21
Cross-Cultural Learning22
Global Transformations23
Key Concepts for Global Leadership25
Global Organization27
Summary31
References33
2Global Leaders and Communications35
Cultural Differences as Communication Resources37
Global Communication41
Cultural Factors in Communication42
Communication Keys--Context and Listening44
Attribution50
Variables in the Communication Process54
International Body Language56
Guidelines for English and Foreign Languages58
Technology and Intercultural Communication62
Handling Two Swords at the Same Time--A Global Shift65
Summary66
References67
3Global Leadership in Negotiations and Alliances69
Negotiating Across Cultures70
Assumptions and Negotiating74
Example of "Cultural Baggage"76
Framework for International Business Negotiations77
Strategic Collaborations83
The Price of Failed Negotiations87
Global Study of Management90
Synergistic Skills for Global Management93
Challenges in International Management94
Summary97
References97
4Leadership in Cultural Change99
Changes in Life Spaces100
Leadership and Change116
Leadership in Changing Organizational Culture123
Managing the Knowledge Culture135
Summary137
References138
5Leadership in Cultural Synergy140
Understanding Synergy's Implications141
Synergy in Organizational Culture146
Synergy in Global Organizations148
Synergistic Team Management153
Synergy Among Professionals164
Transitioning into the Knowledge Culture168
Summary170
References171
6Managing Transitions and Relocations172
Coping with Transitional Challenges174
Culture Shock and Acculturation178
Relocation and Deployment Systems191
Business Etiquette and Protocol Abroad202
Summary205
References206
7Managing Dviersity in the Global Work Culture208
Globalization and Diversity209
People on the Move213
Defining Cultural Diversity215
The Microculture of Work216
New York Procedures217
A Macrosystemic Perspective on Organizational Diversity219
A Microsystemic Perspective221
Empowerment225
Summary228
References229
8Women in Global Business232
Current Status of Global Women Managers235
Global Barriers Hindering the Advancement of Women237
Persistent Global Cultural Stereotypes242
Balancing Work and Family243
Selected Woman Managers' Views244
Company Initiatives to Break the Glass Ceiling246
The Next Generation248
What the Future Might Hold251
Summary253
References254
9Effective Performance in the Global Marketplace256
Global Leaders and Strategic Alliances259
The Psychological Contract260
Developing Human Resources261
Global Performance262
Integrity in Business Organizations264
Ethical Relativism266
Cultural Changes268
Managing Technology Transfer270
Effective Global Leadership272
Summary273
References273
Unit 2Regional Culture Specifi cs
10Doing Business with North Americans (United States and Canada)278
Pan-American Management Perspectives280
Northern America's Indigenous People282
Canada290
The United States of America295
Summary310
References310
11Doing Business with Latin Americans (Mexico and Brazil)312
Mexico317
Central American States325
South American Cultural Development327
Brazil329
Latin American Cultural Themes341
Challenges for Pan-American Cooperation346
Summary348
References349
12Doing Business with Asians and Australians (Australia, China, India, Indonesia, Japan, Malaysia, Pakistan, Philippines, South Korea, Taiwan, Thailand, and Vietnam)352
Selected Pacific Basin Countries354
Australia357
People's Republic of China362
Hong Kong370
India371
Indonesia378
Japan382
Malaysia390
Pakistan394
The Philippines397
Singapore402
South Korea403
Taiwan409
Thailand411
Vietnam412
Summary418
References418
13Doing Business with Europeans (France, Germany, Great Britain, Greece, Italy, Poland, Russia, Spain, Turkey)422
European Diversity and Synergy425
Western Europe434
Great Britain434
France440
Spain449
Other Western European Cultures454
Central Europe456
Germany456
Poland463
Other Central European Cultures466
Northern Europe468
Southeastern Europe472
Italy475
Greece485
East Europe/Eurasia488
Russia492
Turkey500
Summary504
References504
14Doing Business with Middle Easterners (Egypt, Saudi Arabia, and Region)508
Middle East Overview510
Characteristics of Arab Culture517
Cultural Aspects of Egypt and Saudi Arabia521
Egypt521
Saudi Arabia526
Middle East Business Customs and Protocol532
Synergy: Middle East Hope537
Summary538
References539
15Doing Business with Africans (North Africa, East Africa, West Central Africa, Southern Africa)542
Insights into Africa546
Cultural Characteristics of Africans550
Cultural Specifics by Geographic Regions554
North Africa554
Morocco556
East Africa558
Kenya560
West Central Africa564
Nigeria567
Southern Africa574
South Africa576
Prospects for African Synergy584
Summary586
References587
Epilogue589
Index592
About the Authors599

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