Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators / Edition 2

Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators / Edition 2

by Georgia J. Kosmoski, Dennis R. Pollack
     
 

ISBN-10: 1412913403

ISBN-13: 9781412913409

Pub. Date: 02/28/2005

Publisher: SAGE Publications

Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.

Overview

Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.

Product Details

ISBN-13:
9781412913409
Publisher:
SAGE Publications
Publication date:
02/28/2005
Edition description:
Second Edition
Pages:
168
Sales rank:
457,977
Product dimensions:
6.00(w) x 9.00(h) x (d)

Table of Contents

Preface
Acknowledgments
About the Authors
1. Defusing the Angry Screamer
2. Dealing With Embarrassment or Humiliation
3. Handling Legitimate Complaints
4. Controlling Those Under the Influence
5. Refusing to Be Coerced
6. Combating Charges of Discrimination
7. Discouraging the Dependent Personality
8. Serving as Mediator When Friction Exists
9. Disabling the Backstabber
10. Meeting the Challenge of Volatile Educational Issues
11. Maintaining Confidentiality
12. What Works in All Cases
Resource: The School Administrators' Code of Ethics
References

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