Managing Difficult People: A Survival Guide for Handling Any Employee

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More About This Book

Overview

As a manager, you're sandwiched between the pressure of senior executives and the demands of your own staff members. The last thing you need is an unruly employee whose chronic "negaholic" attitude upsets your office applecart and affects the morale of your entire staff.

Managing Difficult People gives you the tools you need to cope with all kinds of difficult employees. From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as:

  • The Bully
  • The Complainer or Whiner
  • The Procrastinator
  • The Know-It-All
  • The Silent Type
  • The Social Butterfly
  • The "No People Skills" Person
  • The Rookie
  • The Overly Sensitive Person
  • The Manipulator
It's time to take charge of all the difficult situations that come your way. Follow these positive, proactive guidelines for targeting telltale behaviors, and put an end to office strife once and for all!

Marilyn Pincus is an author and a consultant to management who has written for many major publishers of business information. She writes policies, procedures, and specialty material for the Arizona Aerospace Foundation, Tucson Osteopathic Medical Foundation, and other clients.

Product Details

  • ISBN-13: 9781593371869
  • Publisher: Adams Media Corporation
  • Publication date: 10/28/2004
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 224
  • Sales rank: 307,210
  • Product dimensions: 4.26 (w) x 7.02 (h) x 0.60 (d)

Customer Reviews

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Sort by: Showing all of 8 Customer Reviews

  • Anonymous

    Posted April 29, 2005

    Highly Recommended!

    You can learn how to handle problem employees three ways: figure it out for yourself, get a great mentor or read this book. Designed primarily for managers rather than human resources professionals, it¿s a handy guide to different problem personalities. Author Marilyn Pincus provides several alternative solutions for how to counter each type¿s negative influence on your organization. Her clear writing and thoughtful organization make the book even more useful. While author Pincus doesn¿t provide detailed advice on the legal and procedures aspects of employment, she does tell you when the ice is getting thin enough to seek the advice of professionals. We strongly prescribe her book to help bring managerial blood pressure readings back into the normal range.

    1 out of 1 people found this review helpful.

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