Managing Diversity in Health Care Manual, Includes disk: Proven Tools and Activities for Leaders and Trainers

Overview

Turn strategy into immediate action with diversity training made easy. This versatile collection of activities, resources, and training materials is designed to facilitate a successful training program in any kind of health care organization. This unique tool kit reinforces the concepts presented in Gardenswartz and Rowe's Managing Diversity in Health Care and presents practical, ready-to-use tools-including a disk containing computerized forms-ideal for creating customized training agendas. The Managing ...
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Overview

Turn strategy into immediate action with diversity training made easy. This versatile collection of activities, resources, and training materials is designed to facilitate a successful training program in any kind of health care organization. This unique tool kit reinforces the concepts presented in Gardenswartz and Rowe's Managing Diversity in Health Care and presents practical, ready-to-use tools-including a disk containing computerized forms-ideal for creating customized training agendas. The Managing Diversity in Health Care Workbook provides a complete program guide for developing and conducting successful sessions in diversity, team development, customer service and satisfaction, conflict resolution, and community relations.
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Editorial Reviews

Booknews
Gardenswartz and Rowe, both consultants specializing in management issues such as diversity, stress, and team development, have developed a collection of activities, resources, and training materials designed to facilitate a successful training program in any kind of health care organization. The tools found in this manual reinforce the authors' and provide ready-to-use materials and suggestions, including customizable forms on the enclosed disk. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780787943936
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 4/27/1999
  • Edition number: 1
  • Pages: 224
  • Product dimensions: 8.52 (w) x 10.98 (h) x 0.82 (d)

Table of Contents

Introduction.
Activity Matrix.
Part I: Preparation for Success.
Chapter 1: Orienting Yourself to Diversity Training.
Diversity Trainer Self-Assessment Questionnaire.
Scoring the Self-Assessment Questionnaire.
Interpreting the Self-Assessment Questionnaire.
Chapter 2: Designing Training Sessions.
Symptoms Indicating a Need for Diversity Training.
Checklist for Planning Diversity Training.
Chapter 3: Structuring Agendas Using the Activities in this Book.
Agenda Design Worksheet.
Sample Agenda 1: Executive Briefing.
Sample Agenda 2: Diversity Awareness.
Sample Agenda 3: Managing Cultural Differences.
Sample Agenda 4: Cultural Differences in Patient Care.
Sample Agenda 5: Communicating Across Cultures.
Part II: Learning Activities.
Chapter 4: Seeing Diversity as Good for Business.
Changing Demographics: Do You Know Your Patients?
Changing Demographics: Do You Know Your Workforce?
Effects of Increased Diversity in the Workforce.
Effects of Increased Diversity in the Patient Base.
Chapter 5: Examining Dimensions of Diversity for Health Care.
Four Layers of Diversity.
Assessing the Impact of Diversity in Your Health Care Organization.
Analyzing the Influence of Your Own Diversity on You as a Health Care Professional.
Assumptions About Appearance.
Checking Your Own Comfort with Differences.
Chapter 6: Seeing the Truth About Cultural Programming.
Analyzing Your Own Cultural "Software".
Aspects of Culture: Their Impact in a Health Care Setting.
Expanding Cultural Interpretations.
Chapter 7: Achieving Practical CulturalLiteracy.
Who's Involved in Making Health Care Decisions?
How Culturally Sensitive Are You? A Checklist for Care Givers.
Key Cultural Values Impacting Care: My Comfort Zone.
An Overall Glance at Key Cultural Values and How They Impact Care.
Chapter 8: Improving Communication in Diverse Environments.
Language and You.
Intercultural Hooks That Block Communication.
Cultural Differences Affecting Communication with Patients and Staff.
Giving Directions and Explanations in Culturally Sensitive Ways.
Communicating Across Language Barriers.
Guidelines for Using Interpreters.
Practice in Conducting Culturally Sensitive Medical Interviews: Using the LEARN Steps.
Chapter 9: Removing Stereotypes That Block High-Quality Care.
Assumptions: What You See Is What You Get.
Recognizing Stereotypes.
Subjective Factors Influencing Care.
Comments and Behaviors That May Indicate Stereotypes and Prejudice
From a Different Perspective.
Systemic Points of Contact: Where Stereotypes Can Have an Impact.
You As the Object of Stereotypes (Sample).
You As the Object of Stereotypes.
Chapter 10: Engaging the Diversity Leadership Challenge.
Diversity Accountability Questionnaire.
Creating a Climate That Results in Top Performance and High Morale.
Climate Survey.
Leadership Characteristics Questionnaire.
Leadership Characteristics Questionnaire Assessment.
Diversity: Staff Expectation Survey.
Chapter 11: Overcoming Barriers to Change.
Testing Commitment from the Top.
Serving Diverse Patients and Families: An Assessment Questionnaire.
Managing Diversity Questionnaire.
Problem-Solving Response Sheet.
Behaviors of an Effective Health Care Employee in a Pluralistic Environment.
Part III: Resources.
Chapter 12: Book Resources.
African-American Issues with Diversity.
Customer Service and Marketing in a Diverse Environment.
Gender Issues and Differences.
General Books About Diversity.
Health Care Issues in Diversity.
Latino Issues.
Other Diverse Groups.
Training and Facilitation of Diverse Groups.
Chapter 13: Other Diversity Resources Assessment Tools and Instruments.
Periodicals, Journals, and Newsletters.
Structured Experiences and Games.
Videos and Films.
Websites and Other Resources.
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