Managing Diversity: A Complete Desk Reference and Planning Guide, Revised Edition / Edition 2

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Overview

Today's corporations understand the need for diversity awareness, but most lack an effective organizational strategy. This thoroughly updated bestseller is packed with information, worksheets, charts, and other valuable features for program implementation, evaluation, and measurement; conducting a diversity audit; and maximizing the many talents of employees.

Lee Gardenswartz and Anita Rowe have been partners in the management consulting firm of Gardenswartz & Rowe in Los Angeles, California, for more than 18 years. Each holds a doctorate of human behavior from the United States International University. Pioneers in diversity training and initiatives, Dr. Gardenswartz and Dr. Rowe have coauthored numerous articles and books, including The Diversity Toolkit and Diverse Teams at Work. In addition to lecturing, teaching, and speaking widely, they write a Question and Answer column in Mosaics, the newsletter for the Society of Human Resource Managers. They have worked with corporations including IBM, Boeing, GTE, State Farm Insurance Co., Lucent Technologies, ChildrenÕs Hospital of Los Angeles, the IRS, The Los Angeles Times, UCLA, Walt Disney World, MCA, and Prudential Insurance Co.

By the year 2000, 70 percent of new entrants to the workforce will be women and minorities, and only 30 percent will be white, American-born males. Managing Diversity guides readers in their journey to solve diversity's challenges in the workplace. The authors how how to recruit, retain, mentor, and promote diverse employees to eliminate high turnover rates and build cohesive, productive, cross-cultural work teams.

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Editorial Reviews

Booknews
A guide to improving the level of efficiency in an organization through effective cross-cultural communication. Shows how to: conduct a diversity audit in the organization to design an effective program; create a corporate culture that embraces diversity to maximize the potential of the workforce; build cohesive multicultural work teams; design interesting, effective meetings; and hire, train, and promote a diverse work force. Includes worksheets, activities, and charts to help implement the ideas presented. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780070220041
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 6/28/1998
  • Edition description: Revised Edition
  • Edition number: 2
  • Pages: 428
  • Product dimensions: 10.60 (w) x 11.60 (h) x 2.10 (d)

Meet the Author

Lee Gardenswartz and Anita Rowe have been partners in the management consulting firm of Gardenswartz & Rowe in Los Angeles, California, for more than 18 years. Each holds a doctorate of human behavior from the United States International University. Pioneers in diversity training and initiatives, Dr. Gardenswartz and Dr. Rowe have coauthored numerous articles and books, including The Diversity Toolkit and Diverse Teams at Work. In addition to lecturing, teaching, and speaking widely, they write a Question and Answer column in Mosaics, the newsletter for the Society of Human Resource Managers. They have worked with corporations including IBM, Boeing, GTE, State Farm Insurance Co., Lucent Technologies, ChildrenÕs Hospital of Los Angeles, the IRS, The Los Angeles Times, UCLA, Walt Disney World, MCA, and Prudential Insurance Co.
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Table of Contents

Activities, Worksheets, and Charts
Sect. I Making Diversity Work: The What and How for Managers and Trainers 1
1 Making this Book Work for you 3
2 Diversity then and Now: Changes and Trends 11
3 Examining the Four Layers and Many Dimensions of Diversity 23
4 Understanding the Range of Cultural Behaviors and Expectations 41
5 Learning the Cultural Etiquette of Communication 87
6 Building Multicultural Work Teams 129
7 Making Meetings Work in a Culturally Diverse Environment 181
8 Performance Evaluation in a Diverse Organization 223
Sect. II Integrating Diversity into your Organization: Modifying Systems to Capitalize on the Benefits of a Pluralistic Work Force 247
9 Creating a Corporate Culture that Embraces Diversity 249
10 Why Diversity Programs Fail and What to do about it 293
11 Conducting a Diversity Audit: Taking an Organizational Snapshot 335
12 Recruiting for a Diverse Workplace 387
13 Making Room at the Top (and in the Middle, Too) 425
14 Evaluation and Measurement: Tracking the Effects of Diversity Initiatives 457
Sect. III Rounding out your Knowledge Base: Realities and Resources 471
15 Diversity: Today's Demographic Reality 473
16 Valuing Diversity Means More than Equal Employment Opportunity 485
17 Diversity Resources 499
18 Making Diversity Work: Summing it up 519
Bibliography 527
Index 531
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