Managing Diversity -- The Courage to Lead

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Overview

White women and people of color now constitute the majority of the U.S. workforce, yet ninety-seven percent of senior managers of Fortune 500 and Fortune 1,000 industrial companies remain white men. It's clear that leaders of American organizations are requited to play key roles in a world that has become strange to them, says Cross. To succeed in an increasingly competitive global environment, our organizational leaders must have the courage to act outside their comfort zones—to try to understand, interact with, motivate, develop, and retain a work force that is alien to them.

Cross' book provides the practical assistance they need. Because racism, sexism, and other forms of oppression are not rational, help cannot be found wholly in rationalism. Such biases arise from emotional and psychological bases. Our leaders are thus forced to confront their barriers within barriers that exist at every level of their organization. Cross uses her own experiences as an African American woman and as an experienced, and recognized management consultant to demonstrate how oppression functions at the individual, group, and systems levels, but her book is not a memoir. Rather, it is a sophisticated explication of a complex and complete system of organizational change, with case studies and other useful aids, which, if fully grasped, will enable courageous leaders to succeed in understanding and dealing effectively with the urgent crosscultural and gender issues in the workplace.

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Product Details

  • ISBN-13: 9781567202694
  • Publisher: ABC-CLIO, Incorporated
  • Publication date: 4/28/2000
  • Edition description: New Edition
  • Pages: 264
  • Lexile: 1370L (what's this?)
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.75 (d)

Meet the Author

ELSIE Y. CROSS is founder and president of Elsie Y. Cross Associates, Philadelphia, Pa., an organization development consulting firm. A member and former chairperson of the National Training Laboratories of Applied Behavioral Science (NTL) and member of the Organization Development Network, she holds master degrees in business and in psycho-educational processes from Temple University. Ms. Cross has consulted to national, state, and local governments, governmental agencies and educational institutions, and lists among her many corporate clients a number of Fortune 500 companies in petro-chemicals, pharmaceuticals, communications, power, and manufacturing. This is her third book.

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Table of Contents

Acknowledgments
Introduction
1 Leadership for Democracy: The Managing Diversity Intervention 1
2 Behind the Model 13
3 Managing Diversity: The Beginning of a Theory 31
4 From Theory to Practice 47
5 The Theory Evolves 73
6 "Jaraco Corporation": A Case Study in Culture Change 93
7 White Men as Champions 115
8 Putting It All Together: The CoreStates Story 125
9 What We Need to Know to "Manage Diversity" 137
10 Citizens All: Toward the Future 147
App. 1 The Discourses of Diversity: The Links Between Conversation and Organizational Change 167
App. 2 Measuring Results 179
App. 3: Suggestions for Further Reading 205
App. 4 The Language of Diversity: An Introductory Guide 215
Bibliography 235
Index 239
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