Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!by Naomi Karten, Conrad Cooper
People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes).
The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed