Managing for Quality: Integrating Quality and Business Strategy

Overview

Many organizations recognize the need for a strong quality program but few have the tools to ensure successful start-up and maintenance. Managing for Quality gives you the strategic tools to integrate quality into the heart of your company's business plan - and use it to gain a strategic edge over the competition. V. Daniel Hunt examines the current state of global quality and helps you develop a program that will be effective now and in the future. You'll see how Total Quality Management can be coordinated and ...
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Overview

Many organizations recognize the need for a strong quality program but few have the tools to ensure successful start-up and maintenance. Managing for Quality gives you the strategic tools to integrate quality into the heart of your company's business plan - and use it to gain a strategic edge over the competition. V. Daniel Hunt examines the current state of global quality and helps you develop a program that will be effective now and in the future. You'll see how Total Quality Management can be coordinated and implemented to make resource integration a reality - and a success! Hunt also provides a comprehensive guide to leading schools of thought and practice, including the Deming Philosophy, the Juran Trilogy, and the Crosby School. By assessing the elements and benefits of each, you'll be able to choose the strategy - or combination of strategies - that work best for your company. Through easy-to-follow explanations and examples, Managing for Quality reveals the most effective ways to overcome the challenge of resource integration - and make the manufacturing process work more efficiently; benchmark the level of quality performance in your organization and boost productivity and profits; and apply for national and international quality awards to significantly raise the level of quality within your company. Offering practical tools and techniques, sound integrative strategies, and quality improvement stories from Federal Express, Globe Metallurgical, Motorola, and others, Managing for Quality is your complete quality guide - to satisfy CIRM course requirements and build organizational excellence.
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Product Details

  • ISBN-13: 9781556235443
  • Publisher: McGraw-Hill School Education Group
  • Publication date: 6/15/1992
  • Series: APICS Ser.
  • Pages: 270
  • Product dimensions: 6.34 (w) x 9.30 (h) x 1.09 (d)

Table of Contents

1 Global Quality Today 1
Quality Is Good Business 1
Quality Driven by Global Competition 3
How Are You Doing? 6
No Quick Fix 9
Total Quality Management 10
2 Resource Integration: The Enduring Challenge 13
The Challenge 13
Resource Integration and Total Quality Management 14
What Is Total Quality Management? 15
Total Quality Management Operating Practices 17
Historical Context of Total Quality Management 22
The Global Challenge 25
The Transition to Total Quality Management 25
The Solution: Better Resource Integration 28
3 A Business Executive's Guide to Quality 31
What Is Quality? 31
The Language of Quality 33
Fundamental Concepts of Quality 37
The Cost of Quality 52
The Corporate Quality Champion 54
4 Different Quality Strategies 57
More Than One Way 57
The Crosby School 60
The Deming Philosophy 66
The Juran Trilogy 73
Comparative Assessment 80
Where to from Here? 84
Just Pick One 85
Quality Demystified 88
5 Assess Your Quality 89
Self-Assessment Approach 89
Assessment of Organization Climate 90
Assessment of Processes 95
Management Tools Assessment 103
Organizational Assessment 105
Scoring Self-Assessment 106
Computerized Analysis 116
Assessment Leads to Action 116
6 How to Significantly Improve Your Quality 119
Adopt Total Quality Management Strategy 119
Total Quality Management Activities 120
Improve Your Quality 125
7 Tools and Techniques 127
The Right Tool 127
Graphic Tools 127
Techniques 143
The Options 159
8 The Quality Awards 161
The Malcolm Baldrige National Quality Award 161
The Deming Prize 183
The European Quality Award 189
How to Obtain Award Information 194
Does Your Company Rank Among the Best? 194
9 Business Success Stories 197
Federal Express Corporation 197
Globe Metallurgical Inc 203
Motorola Inc. 206
Westinghouse Commercial Nuclear Fuel Divison 210
Xerox Business Products and Systems 213
Follow by Example! 218
10 Total Quality Management Integration 219
The CIRM Framework 219
TQM Interfunctional and Cross-Functional Linkages 234
11 Act Now! 259
Lead Your Total Quality Management Team 259
Make the Decision Today 259
Appendix A: Additional Reading 261
Appendix B: Key Terminology 263
Appendix C: ISO 9000: Update 273
ISO 9000: Background and Update 274
New Developments in ISO 9000 275
European Organization for Testing and Certification 277
European Organization for Technical Approvals 278
Summary 279
Index 283
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