Managing for Service Effectiveness in Social Welfare Organizations

Managing for Service Effectiveness in Social Welfare Organizations

by Rino J Patti, Charles A Rapp, John Poertner
     
 

View All Available Formats & Editions

This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social welfare management is delivering high quality, effective services to

…  See more details below

Overview

This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social welfare management is delivering high quality, effective services to clients. Collectively, the book’s esteemed contributors have clearly presented a model of administration founded on concepts and strategies for connecting managerial action with service effectiveness. The sections of the book correspond to the core functions and tasks in an effective approach to management, including measuring performance, program and organizational design, managing people, managing information, managing environmental relations, and the ethics of managing for effectiveness.

Product Details

ISBN-13:
9781135851972
Publisher:
Taylor & Francis
Publication date:
01/14/2014
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
306
File size:
2 MB

Related Subjects

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >