Managing Hospitality Human Resources (AHLEI) / Edition 5

by Robert H. Woods, Misty Johanson, Michael S. Sciarini, . . American Hotel & Lodging Educational Institute

Overview

Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Topics include:

• The impact of the post-recession economy on recruiting, selection, retention, and turnover
• How companies use social media to learn about job applicants
• The role of technology in performance appraisals
• The latest trends in effective incentive programs and industry benefits
• The changing face of unions and new trends in organizing and collective bargaining
• Social responsibility and sustainability measures, including what companies are doing (and not doing) right

Product Details

ISBN-13:	9780133097122
Publisher:	Educational Institute
Publication date:	06/13/2012
Edition description:	New Edition
Pages:	491
Product dimensions:	8.90(w) x 7.00(h) x 1.00(d)

About the Author

About the Educational Institute

We Train The Best!

The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides. Professional certification from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

Table of Contents

Employment Laws and Applications

Job Analysis and Job Design

Planning and Recruiting

Selection

Orientation and Culture

Training and Development

Evaluating Employee Performance

Compensation Administration

Incentives and Benefits Administration

Labor Unions

Negotiation and Collective Bargaining

Health, Safety, and Employee Assistance Programs

Turnover, Discipline, and Exits

Social Responsibility and Ethics

Editorial Reviews

Provides guidelines for industry managers, supervisors, executives, and students in human resources management in hospitality. Part I examines employment laws, planning, and staffing and supplies guidelines for complying with new laws. Part II gives information on development activities such as training and evaluation, and Part III focuses on compensation and labor issues. Part IV considers safety, discipline, and ethical concerns. Each chapter contains key terms, review questions, Internet sites, and case studies. This second edition addresses recent changes in the field. Published by the Educational Institute of the American Hotel and Motel Association. Annotation c. by Book News, Inc., Portland, Or.

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