Managing Hospitality Human Resources (AHLEI) / Edition 5

Managing Hospitality Human Resources (AHLEI) / Edition 5

by Robert H. Woods, Misty Johanson, Michael S. Sciarini, . . American Hotel & Lodging Educational Institute
     
 

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ISBN-10: 0133097129

ISBN-13: 9780133097122

Pub. Date: 06/13/2012

Publisher: Educational Institute

Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Overview

Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Topics include:

  • The impact of the post-recession economy on recruiting, selection, retention, and turnover
  • How companies use social media to learn about job applicants
  • The role of technology in performance appraisals
  • The latest trends in effective incentive programs and industry benefits
  • The changing face of unions and new trends in organizing and collective bargaining
  • Social responsibility and sustainability measures, including what companies are doing (and not doing) right

Product Details

ISBN-13:
9780133097122
Publisher:
Educational Institute
Publication date:
06/13/2012
Edition description:
New Edition
Pages:
491
Sales rank:
259,065
Product dimensions:
8.90(w) x 7.00(h) x 1.00(d)

Table of Contents

Employment Laws and Applications

Job Analysis and Job Design

Planning and Recruiting

Selection

Orientation and Culture

Training and Development

Evaluating Employee Performance

Compensation Administration

Incentives and Benefits Administration

Labor Unions

Negotiation and Collective Bargaining

Health, Safety, and Employee Assistance Programs

Turnover, Discipline, and Exits

Social Responsibility and Ethics

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