- Shopping Bag ( 0 items )
Other sellers (Paperback)
-
All (21) from $52.09
-
New (14) from $56.84
-
Used (7) from $52.09
More About This Textbook
Overview
The only text in management and organizational behavior to focus on public organizations, nonprofit organizations, and school systems, Managing Human Behavior in Public and Nonprofit Organizations fosters competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision-making. Cases, self-assessment exercises, simulations, and evaluative instruments provide students the opportunity to experience the applied side of theories and to learn both cognitively and experientially. The Third Edition covers recent developments in the field including the emergence of "positive organizational behavior."
Editorial Reviews
Nevin Smith
“Excellent in scope, approach and appeal.”Anne Swafford
“This book is so practical and easy to understand. I have used this book for 4 years. I have changed books in other courses, but this one has worked so well I have not changed.”Larry Bustetter
“Based on over 34 years in the public sector, I find the text has presented the challenges in dealing with human behavior in a very valid and useful manner.”John J. Donohue
“The single most impressive aspect of this book is its focus on organizational behavior within the public and nonprofit sectors. Most organizational textbooks focus on the private for profit sector with an occasional reference to the public sector. This textbook makes the subject more relevant to the public administration or nonprofit management student.”Nancy Adams
“I like the book’s action science approach to the topic. I teach experientially. I link this to organization learning models. So this book is a perfect format for me.”Product Details
Related Subjects
Meet the Author
Robert B. Denhardt is Lincoln Professor of Leadership and Ethics, Director of the School of Public Affairs at Arizona State University, and Visiting Scholar at the University of Delaware. Dr. Denhardt is a Past President of the American Society for Public Administration and a member of the National Academy of Public Administration. Dr. Denhardt has published eighteen books, including The Dance of Leadership, The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations, Theories of Public Organization, Public Administration: An Action Orientation, In the Shadow of Organization, The Pursuit of Significance, Executive Leadership in the Public Service, The Revitalization of the Public Service, and Pollution and Public Policy.
Janet V. Denhardt is Professor of Public Administration in the School of Public Affairs at Arizona State University. Her teaching and research interests focus on organization theory, organizational behavior, and leadership. Her most recent book, The Dance of Leadership, was preceded by The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations and Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service. Prior to joining the faculty at Arizona State, Dr. Denhardt taught at Eastern Washington University and served in a variety of administrative and consulting positions.
Maria P. Aristigueta is Professor and Director of the School of Urban Affairs and Public Policy, and Policy Scientist in the Institute of Public Administration at the University of Delaware. Her teaching and research interests are primarily in the areas of public sector management and include performance measurement, strategic planning, civil society, and organizational behavior. She is the author of Managing for Results in State Government, co-author of Managing Behavior in Public and Non-Profit Organizations, and co-editor of the International Handbook of Practice-Based Performance Management.
Table of Contents
Preface
1. Organizational Behavior as a Way of Thinking and Acting The Roots of Organizational Behavior Values and Assumptions of Organizational Behavior Themes and Purposes of This Book
2. Knowing and Managing Yourself Where Do We Begin?
Life Experiences Your Lifeline Knowing Yourself Exercise Ways of Thinking Improving Your Sense of Self Ways of Acting Thinking in Action Increasing Self-Knowledge A Vision Statement Valuing Diversity Privatizing the Cafeteria Laura's Employment Dilemma Some Career Advice Appendix 2A: Reddin's Personal Values Inventory Appendix 2B: Fundamental Interpersonal Relations Orientation (FIRO) Behavior Appendix 2C: Locus of Control Appendix 2D: Career Orientation Inventory Appendix 2E: Emotional Intelligence
3. Fostering Creativity Where Do We Begin?
Ways of Thinking Characteristics of Creative Individuals Conceptual Skills and Abilities Creativity as a Behavior Creativity as a Process An Integrated Perspective on Creativity Why Do We Need Creativity in Public Organizations?
The Creative Process Roles in the Creative Process Social and Structural Connections Impediments to Creativity Other Ways of Thwarting Creativity Fostering Creativity in Organizations Techniques for Improving Creativity Enhancing Your Personal Creativity Ways of Acting Thinking in Action Mindmapping Exercise Using Analogies A Creativity Challenge Adapting Innovations Involving the Community
4. Managing Stress Where Do We Begin?
Symptoms of Stress Sources of Stress Coping with Stress Ways of Thinking The Consequences and Costs of Stress Stress: Good, Bad, and Ugly Sources of Stress on the Job Coping with and Managing Stress Ways of Acting Thinking in Action Building Resilience Distress at DES Life Balance Exercise Having Fun at Work Developing Your Own Stress Management Program Finding Happiness
5. Decision Making Where Do We Begin?
Generating Alternatives The Horse Grooming Case Package Delivery Ways of Thinking Models of Decision Making Who Should Be Involved?
What Techniques Are Available to Assist You?
Ways of Acting Thinking in Action A Decision-Making Framework New Charter School Using the Decision Tree for Levels of Participation Using Performance Information for Decision Making A Decision Diagnostic
6. Motivating Yourself and Others Where Do We Begin?
What Motivates You Now?
What Will Motivate You in the Future?
Ways of Thinking What is Motivation?
Changing Perspectives on Motivation Ways of Acting Thinking in Action SOS in DHS: A Problem of Motivation Staying Motivated Being an Energizer The Power of Public Service
7. Leadership in Public Organizations Where Do We Begin?
What Makes a Good Leader?
Your Experience as a Leader What is Your Leadership Style?
Ways of Thinking Traditional Approaches to Leadership Contemporary Approaches to Leadership Leadership and Emotions: The Art of Leadership Leadership in Culturally Diverse Organizations The Ethics of Leadership Leadership in the Public Service Ways of Acting Thinking in Action Developing a Leadership Autobiography A Debate Topic Transactional Versus Transformational Leadership Assessing Your Leadership Style Leadership When No One Is in Charge The Ethics of Leadership
8. Power and Organizational Politics Where Do We Begin?
Ways of Thinking Early Voices Changing Perspectives on Workers and Organizations Questioning Power and Authority Sources of Power Recognizing Power and Organizational Politics Balancing Power Structural Aspects of Power Is Power a Positive Force or a Destructive Force?
Managing Power and Organizational Politics Gaining Positive Political Skills Empowerment: More than Delegation Power and the Public Services Ways of Acting Thinking in Action Politics and MBO: A Case Study Observing Organizational Politics It's Not What You Know, It's Who You Know?
Annie's Dilemma Assessing Your Power Potential
9. Communicating Effectively With Others Where Do We Begin?
Ways of Thinking Improving Interpersonal Communication Specialized Forms of Communication Exploring Diversity and Intercultural Communication Ways of Acting Thinking in Action An Exercise in Supportive Communication Turmoil in the Community Development Department One-Way Communication Versus Two-Way Communication Trends in Electronic Communication A Dispersed Workplace: A Case Study
10. Working in Groups and Teams Where Do We Begin?
Assessing Team Performance Getting to Know Your Team Team Agreements Ways of Thinking Types of Teams Implementing Teams Team Effectiveness Measuring Team Effectiveness Individual Styles and Team Development Building a Collaborative Team Ways of Acting Thinking in Action A Team-Building Exercise The Case of Guard Uniforms Relocating a State Reformatory School A Team Exercise on Gender and Pay Emotional Intelligence in Teams How Well Does Your Team Deal with Conflict?
11. Managing Conflict Where Do We Begin?
How Do You Behave During Conflict?
How Do Relationships Affect Conflict?
What Type of Resistance Are You Encountering?
Ways of Thinking Theories of Conflict Sources of Conflict Stages of Conflict Strategies of Negotiation and Conflict Management Conflict and the Public Sector Ways of Acting Thinking in Action Asking Questions Individual Needs Budget Surplus Case Study Parks and Recreation Case Study Bayshore Child Development Center Conflict in an Emergency Situation When is Conflict Healthy?
12. Organizational Change Where Do We Begin?
To Change or Not to Change?
Your Orientation Toward Change Discussing Your Experiences With Change Ways of Thinking Approaches to Understanding Change Approaches to Bringing About Change The Management of Change The Ethics of Managing Change A Final Note on Personal Change Ways of Acting Thinking in Action Reasoning Processes in Organizational Change Leading Change in Local Government An Approach to Leading Change
13. Representing the Organization "On the Outside "
Where Do We Begin?
Networks and Relationships Working With the Media Ways of Thinking The Core Skills of External Relations Developing Effective Relations With the Legislature Utilizing Technology Working With the Media Making Effective Presentations The New Skills of External Relations Listening to Citizens, Clients, and "Customers "
Involving Citizens in the Work of Government Collaborating With Others Ways of Acting Thinking in Action Improving Relationships with the Legislature Improving Service Quality Exploring the World of Networks Community Involvement in Changing Priorities
14. Managing Behavior in the Public Interest The New Public Service Conclusion References Index About the Authors