Managing Humans Resources in the Hospitality Industry: An Experiential Approach / Edition 1

Managing Humans Resources in the Hospitality Industry: An Experiential Approach / Edition 1

by Kathleen M. Iverson
     
 

ISBN-10: 0139491813

ISBN-13: 9780139491818

Pub. Date: 01/11/2001

Publisher: Prentice Hall

Using a conversational style, this book introduces hospitality management employees to the newest approaches, concepts, and techniques in leadership and supervision. It provides key coverage of the basic functions of managers and supervisors, with a focus on contemporary topics such as quality management, diversity issues, organization culture,

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Overview

Using a conversational style, this book introduces hospitality management employees to the newest approaches, concepts, and techniques in leadership and supervision. It provides key coverage of the basic functions of managers and supervisors, with a focus on contemporary topics such as quality management, diversity issues, organization culture, and personal mastery. Other chapter topics include positive communication; creative problem solving and decision-making; hiring top performers; training for optimal performance; leading through motivation. and protecting employee rights. For new supervisors and managers seeking comprehensive training in areas critical to their future success.

Product Details

ISBN-13:
9780139491818
Publisher:
Prentice Hall
Publication date:
01/11/2001
Edition description:
New Edition
Pages:
349
Product dimensions:
8.00(w) x 9.90(h) x 0.80(d)

Table of Contents

I. DEVELOPING MANAGEMENT SKILLS.

1. Leadership 2000.

2. Positive Communication.

3. Creative Problem Solving and Decision-Making.

4. Personal Mastery.

II. MANAGING AND DEVELOPING HUMAN RESOURCES.

5. Hiring Top Performers.

6. Training for Optimal Performance.

7. Leading through Motivation.

8. Performance Management.

9. Protecting Employee Rights.

III. A NEW ERA OF MANAGEMENT.

10. Labor Relations.

11. Evolution of Management Theory.

12. Strategic Management.

13. The Diversity Advantage.

14. The Quality Movement.

Index.

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