Managing In The Email Office


Managing the Email Office is for all people who feel email is taking over their lives. It provides practical help and guidance on how to manage both their own volume of email as well as their organization's. It will enable you to develop winning ways with email and to re-claim some of those valuable resources which email consumes.

The authors offer solutions to managing email that will help you save time and use email to communicate ...

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Managing in the Email Office

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Managing the Email Office is for all people who feel email is taking over their lives. It provides practical help and guidance on how to manage both their own volume of email as well as their organization's. It will enable you to develop winning ways with email and to re-claim some of those valuable resources which email consumes.

The authors offer solutions to managing email that will help you save time and use email to communicate effectively and send the right message, right first time. These solutions are based on personal preferred patterns of work and management styles. The authors show you how to use email to support you and your team, to become more productive and reduce stress. Case histories are included throughout, to help you understand and apply the contents to you own and your organisation's situation.

This book addresses:
* how time management and personal effectiveness can be improved through better use of email.
* how to develop and implement an email best practice policy for the organization.
* how email can be used constructively to support customer relationship management and knowledge management

Audience: IT Directors looking for a book to help formulate email practice, professional managers and executives from all sectors of the business.

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Editorial Reviews

From the Publisher
With electronic overload at its peak, this is an important and timely book. The author highlights the problems of email overload, provides fascinating case studies and personal and organisational solutions. It is easy to read and packed with useful tips — a must for electronic junkies.
Professor Cary L Cooper, CBE, University of Management Institute of Science and Technology (UMIST)

'Covers a wide range of strategies for dealing with email as well as chapters on how to create email best practice and remain stress free. . Useful'
Management Today, September 2003

"This book is well laid out, with plenty of graphics and diagrams to illustrate its main points- a must for managers who are using e-mail as a medium of communication."

Lisanne Mealing, The Financial Times, June 16 2003
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Product Details

  • ISBN-13: 9780750656986
  • Publisher: Taylor & Francis
  • Publication date: 1/1/2003
  • Series: Computer Weekly Professional Series
  • Pages: 256
  • Product dimensions: 0.54 (w) x 7.44 (h) x 9.69 (d)

Meet the Author

Dr Monica Seeley is an expert in helping senior executives unlock the personal and corporate benefits of information technology (IT). Using her innovative 'Executive Lifestyle IT Fitness' process she has successfully mentored and coached numerous board level executives from a wide range of organizations in both the public and private sector. She has developed an email inbox audit methodology to help individuals and their organization improve their use of email for communications and knowledge management. Dr Seeley's research focuses on how executive use IT to enhance their work-life balance and performance both as individuals and collectively as members of the top management team. Dr Seeley founded Mesmo Consultancy in 1989 to enable senior executives and their organizations to derive personal and business benefits from their IT investments. Prior to that Dr Seeley held senior positions with NatWest, British Gas and several international software houses. From 1990 to 1997 she was an Associate of PA Consulting. Her first book 'Using the PC to Boost Executive Performance' has been translated into Spanish and she has a number of regular columns including Dr Seeley's Surgery in 'Director' magazine, and Board Room Briefing in 'Computer Weekly' magazine.

Throughout the course of his career Gerard has specialized in training and development, and as a presenter and consultant he has worked with many organizations both in the public and private sector. Gerard's clients include government departments and agencies and private companies. Examples of these are Equitas, Tate and Lyle, JP Morgan, CMS Cameron McKenna, Deutsche Bank, Kurt Geiger, Chiltern Water, Chartered Institute of Banking,Institute of Directors, the Institution of Mechanical Engineers and Thames Reach Housing Association. His consultancy work specialized in helping organizations identify training needs, design and deliver development programmes to individuals and groups. Gerard joined the Director and Board Development Department of the Institute of Directors in August 1998. At the IoD Gerard successfully developed one-to-one executive coaching programmes for directors and senior executives and he has also broadcast on BBC television and radio, and consulted on the production of BBC training videos. He is the co-author of 'Making Time', a BBC book publication and the author of 'Stress Management' published in October 1998. He has contributed to various journals and publications and is a member of the Chartered Institute of Personnel and Development, Institute of Directors, International Stress Management Association, A Fellow of the Royal Society of Arts and an Honorary Departmental Fellow in the School of Management and Business, Aberystwyth, The University of Wales.

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Read an Excerpt

A comprehensive guide to help tackle your in-box
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Table of Contents

Managing your email before it manages you: Taking control of your inbox; What your in-box says about you; Email IT fitness; Assessing your email IT fitness; Boosting your e-mail fitness; Auditing your inbox; Reducing the stress of the email office; You and your team: Introduction; Two people one inbox: working with your PA; Communicating in the email office; Email on the move; Ways to access your email on the move; The Corporate Perspective: Introduction; Organizational finger prints in the inbox; The email gender gap; Decision making in the email office; Technology to manage corporate email traffic; Ways of creating email best practice; Email citizen's charter for best practice; The inbox of the future.

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